Operations Manager - Las Vegas, NV

This position will be on-site in Las Vegas, NV

Position Description: Operations Manager

As the Operations Manager you will be responsible for overseeing all aspects of our operations, including repair services, customer relations, team management, and business development. You will lead a dedicated team to deliver high-quality repair services while ensuring efficient operations and exceptional customer satisfaction. This role requires strong leadership, strategic thinking, and a passion for delivering excellent service in the technology repair industry.

Reports to:

Direct Reports:

Josh King, CEO

David Word, COO

1. OPEN - Driver

2. OPEN - K12 Technician

Review Mtgs

1:1 Meetings (Manager): Weekly | Performance Review: 30,60,90 & EOY

Measured KPIs:

Core Responsibilities

• Develop and implement strategic plans to drive business growth and achieve company objectives.
• Oversee day-to-day operations of the repair center, ensuring efficient workflow, timely repairs, and adherence to quality standards.
• Monitor key performance indicators (KPIs) and financial metrics to assess business performance and identify areas for improvement.
• Establish and maintain operational procedures and protocols to optimize efficiency and productivity.
• Foster a culture of accountability, teamwork, and continuous improvement within the organization.
• Maintain a customer-centric approach, ensuring excellent service delivery and addressing customer inquiries and concerns promptly and professionally.
• Ensure compliance with industry standards, regulations, and safety protocols related to repair services and data privacy.

Competencies

Leadership Team Management

Adaptability Problem-Solving

Business Acumen Technical Expertise

Qualifications

• Proven experience in a leadership role within the technology repair industry, with a focus on technical repairs.
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams to achieve goals.
• Solid understanding of repair center operations, including technical processes, inventory management, and customer service principles.
• Proficiency in financial management, budgeting, and performance analysis.
• Exceptional communication and negotiation skills, with the ability to build relationships.
• Familiarity with industry regulations and compliance requirements, including data privacy regulations.

Preferred Qualifications:

• Knowledge of Chromebook hardware and software components, troubleshooting techniques, and repair methodologies.
• Experience with a deep understanding of the dynamics and demands of small businesses on the path to growth.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Responsible for performing and problem solving, lifting up to 50 lbs. as needed. Must be able to see, hear, talk, touch, reach, bend, stoop, sit, stand, and/or walk. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.