Assistant General Manager

Job Summary:

The Assistant General Manager is responsible for overseeing the Food and Beverage, Housekeeping, Maintenance and Catering departments. This position will work closely with the Kitchen and Accounting departments to ensure the Club's objectives are met. The position will also work directly with the Housekeeping and Maintenance departments to ensure overall cleanliness and maintenance of the Club's physical property. There are nine Food and Beverage Supervisors and one Sommelier in this position. This position is hands-on and high visibility is required with our membership. The Assistant will oversee training processes, daily A la Carte and Banquet service execution, quality control, wine and beverage program monitoring, daily interaction with members and ensuring maximum member satisfaction to achieve the Club's strategic objectives while providing the best possible service to its members.

Overview of the Desired Skills:

We are looking for a visionary General Manager. We are looking for someone who can lead our business goals while driving our club culture and values forward. Imagine a top-of-the-line professional with the ability to provide a wide range of a la carte/banquet table service experience, bartending experience, supervision experience, and management experience. The Assistant must control costs and stay within budgeted guidelines. While also being detail-oriented and having strong organizational skills and the charm to motivate a passionate group. As the leader of Saint Louis Club, you will have the chance to use resources to increase member engagement, excite our team and set new standards for our club’s success. If you are an energetic leader prepared to make a difference, then you are the caliber professional we are looking for.

Key Responsibilities

• Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.
• Maintains contact with members and helps to assure maximum member satisfaction.
• Interacts with members answering questions, solving problems, overseeing services and cleanliness and showing the club facilities to visitors.
• Works with department heads to plan professional development programs for applicable staff.
• Monitors employee dress codes and member dress codes as applicable.
• Conducts training and other meetings with department staff.

Strategic Planning

• Assists the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.

Operations Management

• Manages the day-to-day operations of the Club.
• Coordinate the day-to-day management of all departments.
• Develop and implement efficient systems and processes.
• Monitors labor; evaluates scheduled and actual labor hours and costs.

Administrative/Communications

• Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible.
• Manage member billing enquiries, making necessary updates in the Point of Sale (POS) / Club management software.
• Receives and resolves complaints from club members, guests and employees.

Financial Oversight

• Approves budgets, staffing and general operating procedures and other plans for the rooms, housekeeping, maintenance and repair and security departments; directs the work of department heads.
• Monitors the budget and directs corrective action procedures as necessary to help assure that budget goals are attained.

Team Leadership

• Lead, educate, and inspire a diverse group of experts to provide world-class service to our club members.
• Functions as an administrative link between departments.

Membership Relations

• Encourage growth and retention of members.
• Preserve the Club's unique culture.
• Show professionalism and confidentiality.
• Assuring the Club’s dining experience and special events top-notch are with delicious food, warm, welcoming, and top-notch service.

Compliance and Governance

• Ensure all operations comply with local, state, and federal laws and regulations.
• Ensures that all legal requirements are consistently followed.

Leveraging Resources

• Make the most of the tools and best practices we have access to as part of our affiliation to improve club operations, members’ experience, and performance.

Required Skills/Abilities

• 10-15 years of food and beverage experience.
• Minimum of 5 years of management/supervisory role.
• Financial expertise
• Budget management experience
• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate a team.

Additional Skills

• Expertise in Microsoft Office Suite (M Suite) and accounting software
• Ability to manage multiple tasks and adjust to changing priorities.
• Passionate about providing the best possible experience for our Members and Guests.