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Customer Support Rep II
•3 days ago
| Verified Pay | $22-$24 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Longmont, Colorado |
Compare Pay
Verified Pay This job pays below average compared to similar jobs in your area.
$23.00
$67.68
$100.75
About this job
Job Description
Job Description
Customer Support Rep II
Looking for an experienced Customer Support Rep II to join this solid Colorado based company specializing in designing and manufacturing measurement and control instrumentation. If you are dedicated and ambitious, this is an excellent place to grow your career.
Location: Longmont, CO
Type: Temp-to-hire, full time 40 hours a week
Shift: Mon-Fri 7:30-4:30 but is a little flexible and 1 week per month is a 4 day work week 10 hour shifts
Compensation: $22-$24/HR
Day to Day Responsibilities:
- Provide Customer Service support to our Customers, Sales Area Managers and VP of Sales.
- Interact with internal / external customers to provide information response to inquiries about products and services.
- Handle and resolve questions / concerns
- Provide information about the organization’s products and service.
- Generate quotes and process orders as requested by Sales Area Manager and customers.
- Manage, maintain and update customer accounts.
- Resolve customer complaints - escalate to Supervisor or additional departments when appropriate.
- Exhibit excellent documentation practices.
- Perform other duties as assigned by management.
Candidate Background:
- Customer service experience in a manufacturing or distribution environment preferred.
- Self-starter capable of working with minimum supervision.
- Extremely thorough organizational and planning skills.
- Strong knowledge of customer service and establishing contacts.
- Ability to handle numerous projects at one time.
- Excellent written and verbal communication skills.
- Ability to develop close professional relationships.
- Office computer skills (Word, Excel, Outlook).
- Some ERP experience (SAP experience a plus).
If this sounds like your experience and type of role you enjoy- APPLY NOW!
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