USVI - Business Development Specialist [Managed Services]

Business Development Specialist [Managed Services]

Department: Sales

Location: USVI

Reports to: Senior Sales Director 

Job Summary

The Business Development Specialist [Managed Services] is responsible for prospecting, identifying requirements for, positioning, and selling all Viya Business Solutions specifically focused on Enterprise and Government Accounts Managed Services to both existing customers and new prospects.   With in-depth knowledge of their business and the value of the Viya Business Solutions Managed Services portfolio, you are a Sales Professional focused on the long-term relationship and able to translate Customer requirements into Product, Pricing and Service opportunities for Viya Business Solutions.

Qualifications or Prerequisites

Duties and responsibilities include but are not limited to the following:

• Develop a growth strategy focused both on financial gain and customer satisfaction for Enterprise and Government accounts, understand the client’s capabilities and effectively upsell services.

• Develop and execute strategic account plans for Enterprise and Government accounts.
• Effectively manage pipeline and sales forecasting requirements across Enterprise and Government accounts.
• Cultivate a consultative sales approach to key stakeholders defining customer requirements and matching their needs to grow Viya’s wallet share of Enterprise and Government accounts with a focus on managed services.
• Manage opportunities within longer selling cycles while driving short term sales opportunities weekly.

• Ensure that client issues are dealt with in an efficient manner, informing management of any problems that may arise.

• Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
• Responsible for meeting required training and development initiatives.
• Responsible for meeting monthly sales quotas.
• Attend Networking and customer facing events representing Viya Business Solutions.
• Maintain regular contact with assigned customers, with particular focus on quarterly Courtesy Visits for Top Accounts.
• Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue.
• Update SalesForce.com (or any other specified work sheets or Customer Relationship Management Software - CRM) with all opportunities daily.
• Utilize data within billing system, CRM system, competitive intelligence & customer feedback to better serve customers’ needs.
• Comply to all company processes and procedures.
• Maintain all standards relating to safety, on the job training and productivity.
• Perform other duties as required.

REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES

• Proven working experience as a business development manager, sales executive, or a relevant role 
• Market knowledge preferable.
• Proven track record in achieving sales targets.
• Must have decision making & problem-solving skills.
• Ability to work well under pressure working in a fast pace, goal, and team-oriented environment.
• Excellent communication, interpersonal, negotiation and presentation skills virtually, over the phone and face to face. 
• Experience in consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.
• Working knowledge of general marketing principles, tools, and processes.
• Knowledge and experience with track record of selling/ driving revenue on a weekly and monthly basis into multiple accounts.
• Strong interpersonal skills, excellent oral and written skills.
• Strong organizational skills: ability to manage multiple tasks. 
• Microsoft Office proficiency with Outlook, Excel, PowerPoint, Word.

EDUCATION REQUIREMENTS

• Ideally, a first degree in Management / Marketing / Sales or equivalent qualifications. 

• Minimum 5+ years B2B experience. 
• Knowledge of functions & operations of the Telecommunications industry.
• Knowledge of ICT & Managed Cloud Services, Mobile, Fixed Voice & Data products & service offerings.
• Working knowledge of CRM & contact management systems, e.g., Salesforce.com.

PHYSICAL REQUIREMENTS

• Sedentary work that involves sitting for substantial periods of time.
• Close visual acuity to analyze and transcribe data.
• Effectively communicate orally and exchange information.
• Regularly typing, reading a computer monitor, reaching, talking and hearing.
• May occasionally lift, carry, push or pull up to 25 pounds.
• Low noise level in the work environment.

TRAVEL REQUIREMENTS

• Territory Wide

OTHER REQUIREMENTS

• Valid Driver’s License required