Operations Support Specialist (Rubey Park)

Company Name: Roaring Fork Transportation Authority (RFTA)

Title of Position: Operations Support Specialist (Rubey Park)

Position Type: Full-Time, Non-Exempt

Location: Aspen, Colorado

Pay Range: Hiring/Starting pay range is $20.29 - $26.38/hourly, based on experience.

Benefits: Benefits include (but are not limited to): Paid time off, medical, dental, vision, and hearing insurance with FSA/HSA, short-term disability, long-term disability, life insurance, accidental death & dismemberment (AD&D), 401(a) and 457(b) retirement plans, EAP, ski pass, etc. For more detail - https://www.rfta.com/employment/benefits/

Position Summary

Provides RFTA transit schedule information and assistance to the public. Sells passes and maintains related records.

Essential Job Duties

• Sells RFTA Stored Value Cards, 30 Day Passes. Provides RFTA customers with replacements of Stored Value cards when needed.
• Provides information in person at the transportation center and over the telephone to the public regarding service areas, schedules, routes, and special event transportation.
• Serves as initial, primary face-to-face contact person at RFTA's downtown Aspen bus station, by responding to customers' inquiries regarding general bus information.
• Receives and resolves complaints according to established procedures or refers to appropriate personnel.
• Monitors radio traffic, responds to and relays driver requests for information; provides hourly time checks and location information as needed.
• Receives and catalogs Lost and Found items from RFTA customers and drivers.
• Responsible for financial transactions including making change for customers, processing purchases by cash or credit card and reconciling cash box at the end of each shift.
• Stays current on all transit programs, schedules, routes and fare structures.
• Replies to customer's Text System inquiries via e-mail (Details and procedures are currently being worked on with John Blair).
• Logs customer complaints/concerns/compliments via the Customer Service form on HUB. (Details and procedures are currently underway).
• Notifies drivers of Mountain Valley or Ride Glenwood alternate route requests if needed.

Other Job Duties

• As assigned by manager.

Knowledge, Skills, and Abilities

• Expert knowledge of routes and services.
• Expert ability to efficiently and accurately operate iPad Shopkeep cash register.
• Expert customer service skills.
• Excellent verbal communication skills and solid written communication skills. Bi-lingual in Spanish preferred, but not required.
• Solid knowledge of the geography of the City of Aspen, the Roaring Fork Valley, and I-70 Corridor (extending to Rife and/or Parachute).
• Solid conflict resolution skills and ability to properly assist confused and/or angry customers.
• Solid judgment and clear reasoning ability to independently solve problems.
• Basic bookkeeping and retail knowledge and skills.
• Ability to inspire confidence and maintain a positive team spirit.

Communication

Internal

• Daily contact with Supervisor and Dispatcher in person and by two-way radio to report for duty, receive instructions and solve problems. Daily contact with bus drivers to provide/relay information.
• Contact as needed with the Operations Managers and Directors by telephone, in writing and in person to answer questions.

External

• Personal daily contact with the general public to provide information.
• Contact as needed with police by phone, in person and in writing to provide information regarding accidents or unusual occurrences.

Education

High school diploma or equivalent or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.

Experience

One (1) year of customer service experience in a high-volume environment preferred, or an equivalent, or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.

Working Conditions

Moderate physical activity required by handling objects up to fifty pounds occasionally and/or up to twenty pounds frequently. Works late night shift with public contact. This position works a flex-schedule alternating between three and four days per week for a total of seven (7) 10-hour days per bi-weekly pay period (70 hours per pay period).

There are typically four clerks working the following schedules, to be chosen based on seniority:

• Sunday-Wednesday/Sunday-Tuesday morning: 6:30am to 4:30pm
• Sunday-Wednesday/Sunday-Tuesday evening: 4:15pm to 2:15am
• Wednesday-Saturday/Thursday-Saturday morning: 6:30am to 4:30pm
• Wednesday-Saturday/Thursday-Saturday evening: 4:15pm to 2:15am (hiring for this current open position)
• Wednesday-Saturday/Wednesday-Friday evening: 4:15pm to 2:15am

Application Deadline/Closing Date

No deadline. Posting will remain until all open positions are filled.

How to Apply

Please apply via the RFTA website. This position, and all current open positions, are located here - https://rfta.applicantpro.com/jobs/

RFTA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, age, protected veteran status, or any other characteristic protected by law.