Patient Navigator (Spanish Bilingual)

Please be aware that all staff are required to be vaccinated for COVID-19. Proof of vaccination will be required prior to employment.

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam.

About Finger Lakes Community Health:

Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.

Job Summary:

The Patient Navigator is responsible for navigating health care services alongside patients who are high-risk or have barriers to care to promote better health outcomes. The position facilitates communication between patients, family members, healthcare providers, and community services.

Main Responsibilities: 

Patient Risk Identification

• Identify high-risk patients based off of clinical department referrals and actions
• Refer high-risk patients to the appropriate Finger Lakes Community Health department, outside agency, or community resource
• Contact patient prior to appointment based on provider request and identified risk / patient needs
• Schedule transportation through outside agency for eligible high-risk patients
• Refer uninsured or underinsured patients to Financial Advocacy team for health insurance enrollment

Appointment Services

• Guide patient through completion of forms including:
  • Patient intake forms
  • Workers compensation forms
  • Sliding fee application
• Assist patient with referral and/or follow-up appointment scheduling
• Educate patients on prescription medication discounts
• Ensure understanding of appointment information through use of printed educational materials and teach-back method
• Educate patients on community and social services resources through verbal discussion and printed education materials
• Provide interpretation services for patients for the duration of the patient on-site or telehealth visit
• Assist patients with voucher program eligibility requirements and appointment scheduling

Teledental Program

• Serve as bridge between the patient, Finger Lakes Community Health, and partnered teledental program including:
  • Patient follow-up
  • Appointment coordination
  • Addressing barriers to care

Documentation

• Submit telephone encounters regarding patient vouchers for processing
• Record progress notes and patient education information in the electronic health record system
• Address telephone encounters, actions, and referrals in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures

Education and Qualifications:

• High School or Equivalency Diploma
• Minimum of 2 years of experience in a similar role
• Must be able to fluently speak in both English and Spanish languages
• Experience with interpretation or interpretation certification preferred
• Possesses New York State driver’s license
• Current New York State automobile insurance in compliance with FLCH underwriting agreement

Physical Requirements: 

• Must be able to hear and communicate with clients and staff via phone, web media, and in person.
• Must be able to lift up to 30 lbs
• Must be able to sit for extended periods of time
• Must be able to kneel, crawl, or bend into awkward spaces
• OSHA Level II

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam.