Part-time Express Lane Advisor

Service Advisor – Automotive

We need a Part-time Service Advisor for our Express Lane who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Hours: Evening hours Monday-Thursday 3pm-6pm, Saturdays 7am-3pm

Pay: $16.00 Per hour

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Explain the Multi-point inspection to the customers
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Employee Discounts
• Highly Rated Dealership- 4.8 Star Google Rating!
• Opportunity for Career Growth
• Training provided
• Lunch provided on Saturday

About Us

4th Generation family owned and operated Ford and Chrysler, Dodge, Jeep, Ram dealership in Burlington, WI. We believe our employees are our greatest asset and we provide an excellent environment to progress their careers in the automotive industry.