Customer Service Representative - Gourmet Liquors

Location: Gourmet Liquors - Galloway, NJ

Reports to: Manager

AGE: 18+

Summary

Gourmet Liquors is looking to add a part-time Customer Service Representative to our growing team. To be successful in this position you will need to have a passion for customer service. Customer Service Representative answers inquiries about products and attends to wishes of guests, as well as suggestively selling products throughout the store. Must present a positive first impression of the stores cleanliness, excellent in service and high standards.

Essential Duties and Responsibilities

• Meet customer satisfaction through constant and consistent customer service
• Creates a warm and fun atmosphere for both guests and employees.
• Follows all store and legal guidelines regarding the sale of alcohol, as well as other products at the register.
• Replenishes shelves to ensure ample product is available.
• Follows cleaning schedules and department guidelines.
• Operates the cash register. Performs all related check out procedures. Properly and efficiently bags merchandise.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Applies proper stocking techniques to ensure products are properly located on shelves, rotated and within easy customer reach. Ensures merchandise is in salable condition with correct prices and signs.
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.

Qualifications and Skills

• Basic math skills
• A cheerful & courteous disposition
• Neat & clean professional image
• Knowledge of wines, beers, and spirits is a plus

Job Type: Part-time