Front Desk Manager

The Front Desk Manager is responsible for supporting our front services team in delivering authentic hospitality experiences. ?This role holds a seat on the lodging management team and collaborates with each brand to solve issues and continually evolve our processes and guest experience while meeting our brand promise. ?The ability to prioritize, proactively determine needs, drive consistency, and follow up are key competencies required.?

Key Accountabilities:

• Administrative tasks: purchasing, inventory, invoice processing, reservation reconciliation, scheduling.
• Create and evolve processes that ensure great guest experiences, and our business needs are met.
• Ensure guests are welcomed and we deliver our brand promise throughout their stay.
• Engage with guests in person to proactively meet expectations?and respond to guest surveys.
• Create, review, and evolve training, processes, and checks and balances to ensure we meet our brand promise.
• Collaborate with your maintenance and housekeeping colleagues to ensure the guest room experience meets the brand promise.??
• Lead, Manage and hold accountable the Front Desk team and department to the brand and company.
• Emulate, coach, and be held accountable to the company's core values in action.
• Recognize and lead to the strengths of each team member.
• Recruit, train, and maintain staffing to support the needs of the seasonal business needs.
• Team member recognition. Create opportunities for team member development. Work with the Inn GM and HR team to create growth and development paths.
• Lead the Front Desk teams.?

Preferred Skills and experience:

• 3+ years previous management experience in a hotel and/or resort to include front desk/guest services.
• Effective leadership skills and strong work ethic
• Experience with cash handling and completing customer service transactions.
• Familiarity with front office computer software, such as MS Word, Excel, and typical hotel reservation systems
• Excellent written and verbal communication skills in English.
• Ability to handle a variety of Guest Service-related situations and thrive in an environment that requires you to multi-task.
• Ability to focus attention on guest needs, always remaining calm & courteous.
• Ability to work well under pressure in a fast-paced environment and work cohesively as part of a team.
• You must carry a valid CPR and First Aid Certification.
• You must carry a valid Food Handlers Card.