Corporate IT Operations Technical Lead

At Winchester Interconnect, we dream big, have fun, and get stuff done!

Our mission is to inspire the most innovative team, designing and delivering interconnect solutions that empower customers to shape the future. How do we do that? We focus on our people. We're committed to engaging talent of all experiences, skill sets, backgrounds, and walks of life. Come be a part of a great story!

As our IT Operations Technical Lead, you will be responsible for designing, implementing, and managing IT service delivery processes and practices to ensure the effective and efficient delivery of IT services to business units. You will drive continuous improvement of technology and improve overall IT management and structure. You will support day-to-day operations or corporate IT such as Google Workspace, Apple Business Manager, Jamf, and more. This role requires strong leadership skills and a passion for delivering exceptional customer service.

Qualifications & Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 3+ years of experience in IT service management, with a strong background in IT security best practices
• Experience supporting IT service desk operations, including incident, problem, and change management
• Strong analytical and problem-solving skills, with the ability to analyze complex issues and drive effective solutions
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization
• Proven leadership and team management skills, with the ability to inspire and motivate team members to achieve common goals
• Knowledge of service management tools and technologies, ticketing systems, and monitoring tools

Our values of Accountability, Collaboration, and Empowerment (ACE) guide our every action, enabling us to serve our customers and ourselves passionately.

What will you be Accountable for?

• Work with the Director of IT to design and implement IT service management processes and practices based on best practices
• Support the day-to-day operations of the Corporate IT tools including Google Workspace, Apple Business Manager, Jamf MDM, ConnectWise, and more
• Monitor and measure the performance of IT services against established SLAs and key performance indicators (KPIs) including Windows Patch Compliance
• Identify trends, analyze performance data, and implement corrective actions to improve service quality and customer satisfaction
• Lead continuous improvement initiatives to optimize IT service delivery processes and enhance operational efficiency
• Provide IT program support for site-level change management, business continuity planning, vendor risk management, third-party risk management, governance risk, and compliance
• Manage the transition of new services, processes, and technologies into production environments
• Develop and maintain service reports, dashboards, and performance metrics to provide visibility into IT service delivery performance
• Collaborate with vendors, suppliers, and external service providers to ensure that service-level agreements and contracts are effectively managed

How will you Collaborate?

As the IT Operations Technical Lead, you partner with the Director of IT and Cyber Security Lead to implement both IT and cyber security technologies corporate-wide. Work closely with the business units to seek feedback and improve the effectiveness and efficiency of corporate-wide technologies, resources, policies, and best practices. Support the integration of services from the Aptiv Security Operations Center.

What are you Empowered to do?

• Seek feedback and work with the Director of IT to improve the timeliness and quality of corporate-wide technologies, resources, policies, standards, and practices
• Define service level agreements (SLAs) to meet the needs of the business
• Recommend areas of improvement to business units for improving Windows Patch Compliance
• Coordinate with project teams and stakeholders to ensure a smooth transition and minimize disruption to business operations
• Communicate regularly with business units to provide updates on service performance
• Manage external vendors, suppliers, and external service providers to ensure that service level agreements are delivered in accordance with agreed-upon terms and conditions

Communication Systems We Use:

• Google Workspace
• BambooHR
• Paycom & ADP
• AwardCo

For a sneak peek into some of our benefits and to learn more about our career opportunities, click here .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

***Candidate Inquiries Only-No Third-Parties***