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National Account Support Specialist
•4 days ago
| Estimated Pay | $18 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Ann Arbor, MI Ann Arbor, Michigan |
Compare Pay
Estimated Pay We estimate that this job pays $18.03 per hour based on our data.
$11.9
$18.03
$27.4
About this job
Job Description
Job DescriptionCompany Description
What We Do
We are a multi-branded franchisor (https://www.belforfranchisegroup.com) based in Ann Arbor, MI. As a franchisor, we introduce aspiring entrepreneurs to our brands, sell them a franchise when it appears to be a great fit, train them on how to provide the related services, and coach/support them in growing their business.
How Does This Role Fit Within That?
This is a critical position on our National Accounts team, managing service schedules, documentation review, communications, and invoicing large accounts we facilitate for our franchisees.
Role Responsibilities
- Support existing national and regional accounts as the primary contact for the account
- Review work orders, service reports, provide related feedback, and create invoices
- Understand and comply with company contracts
- Maintain a positive attitude to provide great customer service internally and externally
- Maintain an organized system of physical and digital records
- Addresses customer issues promptly
Qualifications
- Possesses superior attention to detail
- Strong verbal and written communication skills
- Previous experience in a role providing great customer service
- Able to productively work independently and as part of a team
- Must have good analytical thinking skills and problem-solving abilities
- Should exhibit strong organizational and time management abilities
- Minimum typing speed of 40 WPM
- Strong computer and software skills, including Excel, Word, and Google Suite
- Experience in a similar role or a position where related skills were frequently used is recommended
- Possesses superior attention to detail
- Strong verbal and written communication skills
- Previous experience in a role providing great customer service
- Able to productively work independently and as part of a team
- Must have good analytical thinking skills and problem-solving abilities
- Should exhibit strong organizational and time management abilities
- Minimum typing speed of 40 WPM
- Strong computer and software skills, including Excel, Word, and Google Suite
- Experience in a similar role or a position where related skills were frequently used is recommended
BELFOR Franchise Group is the leading name in restoration and service franchise opportunities. We own three leading franchises including DUCTZ, HOODZ, and 1-800 WATER DAMAGE. For well over a decade, we've been empowering FRANtrepreneurs to establish a successful business and providing them with room to grow. We offer exclusive territories and the ability to expand. Additionally, our team receives comprehensive training and support to ensure maximum success.
Company Description
BELFOR Franchise Group is the leading name in restoration and service franchise opportunities. We own three leading franchises including DUCTZ, HOODZ, and 1-800 WATER DAMAGE. For well over a decade, we've been empowering FRANtrepreneurs to establish a successful business and providing them with room to grow. We offer exclusive territories and the ability to expand. Additionally, our team receives comprehensive training and support to ensure maximum success.
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