Customer Service Representative

Job Description

Will be assisting the national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers for a home mortgage. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs. This is a short conversation (5-6 min). Much of the conversation is scripted to determine if they are interested.

This is a high volume contact center. Agents could be making 100-150 calls per day. They will work out of a que and continue to pull the next available lead to call out on.

Candidates could be hired for inbound, inbound/outbound, outbound. There are a variety of group needs.

Work Environment

Cubicle style environment onsite and dress is business casual

Typical Day: This is a VERY fast paced position. Team members are expected to be on the phone all day and will be measured on performance. We need people who are comfortable with this and people who really enjoy sales and speaking with potential customers.

Team members will be required to work in the office for the first 2-3 weeks and then will transition to hybrid schedule. 1 week in and then 1 week remote. In order to work hybrid/remote you must have a quiet and professional place, or you can work in the office.

Shift:

7am CST - 8pm CST start time (after training is completed); variable shifts. Sat rotation. One per month and the comp day off during that week to keep hours at 40.

Core hours Monday-Friday, 8:30-5PM

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.