2nd Shift Calibration Lab Supervisor

2nd Shift Calibration Lab Supervisor

Chelmsford, MA

Essco Calibration Laboratory, New England’s largest and most diverse calibration and repair laboratory, provides calibration services and solutions to thousands of prominent high-tech businesses worldwide. Our mission is to ensure customer satisfaction by maintaining an environment dedicated to quality, capability and timeliness.

We have an opening for a full time 2nd Shift Calibration Lab Supervisor position serving New England from our Chelmsford, MA laboratory. This position oversees a team of skilled calibration professionals performing electrical and mechanical calibrations.

Essco is a growing company with an opportunity to advance your career working in a strong team environment. The successful candidate will be self-motivated, organized and collaborative. We will train the right individual.

This position offers a competitive salary, a comprehensive benefits package and excellent work-life balance.

Primary Objectives

Direct Leadership:

• As a member of company leadership, support Company directives and decisions.
• Monitor employee productivity and provide constructive feedback and coaching, ensuring that operations are carried out productively, to secure profitability and sustainable growth.
• Schedule work for the team per Laboratory Manager’s direction and customer requirements.
• Provide leadership to the technicians.
• Work with other Team Leaders to ensure expedited work is assigned and completed.
• Work with Laboratory Manager to level workflow through cross-utilization of technicians.
• Coordinate workflow between shifts.
• Remain familiar with Company policies and procedures and advise the Laboratory Manager of any concerns or policy infractions.
• Recommend training programs, schedule training and cross training, maintain training records.
• Work with the Laboratory Manager to conduct team member performance reviews.
• Take a proactive role in supporting the Team and providing customer support while maintaining the highest level of integrity.
• Invest in personal development to upgrade knowledge through networking, workshops, seminars and books.
• Working knowledge of ISO/IEC 17025, ISO 9001, and ANSI/NCSL Z540-1 requirements.
• Approve and facilitate expedited services for the team.

Equipment Calibration / Technician Support:

• Enforce all safety policies and practices.
• Support customer inquiries.
• Coordinate equipment needs with Onsite team.
• Process subcontracted services and repairs as needed.
• Place requisitions for supplies (nitrogen, batteries, etc....).
• Perform calibrations on both customer and Essco equipment.
• Provide team members with technical assistance and advice.
• Work to understand internal/external customer needs and requirements through effective communication and develop relationships through excellent customer service.

Calibration Quality Assurance:

• Work with Management to recommend expanded capabilities and instrumentation requirements and suggest changes in techniques and processes that will improve productivity, performance, quality and cost effectiveness.
• Perform outgoing inspection on completed work.
• Perform other related duties as assigned.

Skills/Abilities:

• Critical thinking and problem-solving skills with the ability to collect and analyze data, define problems, establish facts, find flaws, draw valid conclusions and pose solutions to complex calibration and metrology issues.
• The ability to interpret technical instructions in mathematical and diagram forms.
• High-level problem solving and reasoning skills required.
• Experience with physical and chemical processes and complex analytical equipment a plus.
• Effective oral and written communication.
• Excellent organizational skills and the demonstrated ability to prioritize and accomplish goals while working across departments is essential.
• Excellent interpersonal skills such as active listening, teamwork, dependability, motivation, flexibility, patience and empathy.
• Maintain a high level of confidentiality.
• Proficient in enterprise software such as Microsoft Office Suite. IndySoft and MetCal experience preferred.

Education and Experience

• BS degree w/ 3+ years of industry experience or AS degree w/ 5+ years of industry experience, or 7+ years of calibration experience, preferred.
• Experience working in an ISO 17025 and or ANSI Z540 accredited environment preferred.
• Familiarity with requirements of calibration accreditation bodies (A2LA, NVLAP, and ILAC-MRA) preferred.

Physical Demands:

• Required to walk; climb or balance
• Ability to lift and/or move up to 50 pounds

Work Environment:

• Professional lab environment.
• Potential exposure to moving mechanical parts, pressurized cylinders, chemicals and high voltage power.
• Routinely use office equipment including computers, copiers, and phones.
• Noise level is usually quiet to moderate.

Essco offers an outstanding benefits & compensation package including medical, dental, vision, life, 401(k) with match, long and short-term disability, paid time off and tuition reimbursement along with the opportunity to truly be part of a team environment.

Please visit our website at www.esscolab.com for more information.

Schedule:

• 8-hour shift - 2:30 pm to 11:00 pm preferred; hybrid schedule possible
• Monday to Friday
• Overtime and weekends as needed

Supplemental pay types:

• Bonus opportunities

Work Location: In person