Specialist, Retail Sales

Job Summary

Sell Zirrus products and service offerings by determining the needs of the customer and then presenting a solution that meets their needs. Create energy and excitement in retail around the “sell” of Zirrus offerings. Promote insight into our products, services, plans and technology that directly enhances the customer experience and supports sales growth.

Essential Job Functions

• Provide and close sales opportunities based on the customer’s needs and follow the Delivering the Zirrus Experience sales process
• Adhere to the Guiding Principles of the sales organization while also exhibiting the Core Characteristics of the Zirrus sales professional
• Consistently meet or exceed sales goals as assigned by the Store Supervisor
• Develop, nurture, and maintain effective customer relationships
• Greet and assist customers; create a positive customer experience
• Assist and coordinate all aspects to support a customer sale – serve as a utility player
• Facilitate continuity and serve as the conduit between sales and the customer
• Understand customer needs to provide appropriate match of products and specific information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions and concerns about products/services
• Explain benefits of products and services in support of sales goals
• Conduct price and feature comparisons to facilitate purchasing
• Inform customers about promotions and special offers
• Explain and Connect our team’s ability to provide ongoing support for products and services
• Cross-sell products
• Perform customer calls: cold, follow up, retention, etc.
• Responsible for maintaining store presentation
• Process customer payments at POS
• Assist in-store with managing inventory, stock, and merchandising
• Stay current with new products/services/technology
• Passionate about providing customer and sales solutions; eager to engage with others
• Willing to learn and embrace company policy and guidelines.
• Share customer feedback with the team
• Must be able to travel between retail stores
• Requires NC Alarm Systems Licensing Board registration, this registration process includes an extensive background check, fingerprinting, and application process.
• Other duties as assigned

Knowledge, Skills and Abilities

• Interest and aptitude in technology
• Highly skilled in usage of technology and committed to continued learning for new products, services and features as they evolve
• Ability to deliver great customer experiences and motivated by constant customer interaction
• General Industry Knowledge – with insight into the retail sales process and application
• Ability to make competitive comparisons and negotiate beneficial outcomes
• Excellent communication and listening skills; conversationalist that promotes open and comfortable dialogue with customers
• Strong interpersonal skills
• Ability to manage perspective and be understanding
• Knowledgeable of consumer behavior principles
• Knowledge of inventory processes and procedures
• Ability to perform in fast-paced, changing work environment
• Ability to work flexible shifts, work hours, etc. that are based on business needs
• Bilingual ability with Spanish and English is a plus

Education and Experience

• Proven experience in a retail sales environment
• 3 plus years retail sales experience, preferred
• High School Diploma required
• Degree in a relevant field preferred; or equivalent experience commensurate with the job