2nd Shift Customer Service Representative

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you! As a Full Time Customer Service Representative at PDM Distribution Services, you will be the face of our company, ensuring that each customer receives first-class assistance with their inquiries and concerns.

In this role, you will have the chance to interact with a diverse range of individuals, problem-solving and delivering personalized solutions. We pride ourselves on being customer-centric, and your ability to listen, empathize, and communicate effectively will be crucial to your success. This position is onsite at our Boone, IA location, where our fun and energetic team is dedicated to providing outstanding service. You will become an integral part of a forward-thinking organization that values humility and safety.

If you are looking for a challenging and rewarding career with the opportunity to grow and develop your skills, we encourage you to apply today! Pay will be based on experience. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Paid holidays (including Black Friday). Don't miss out on this exciting chance to join our team!

PDM, a value-added solution driven company, is seeking a dedicated Customer Service Representative at our Boone, Iowa location. We provide packaging, warehousing, and transportation services to some of North America's leading companies. Our strategic location at the crossroads of the United States ensures quick turnaround, cost savings, and the ability for our customers to focus on their product production and core competencies.

As a Customer Service Representative (CSR) at PDM Distribution Services, you will play a vital role in our operations. Your main responsibilities will include processing orders using our inventory software, ensuring accurate data entry, tracking orders, and performing general office duties. This position requires excellent organizational skills and attention to detail, as you will be responsible for maintaining order accuracy and providing timely updates to customers.

You will have the opportunity to work collaboratively with our team to streamline processes and improve efficiency. If you are a detail-oriented individual with strong computer skills and a passion for delivering exceptional service, this is the perfect job for you. Join our forward-thinking organization in Boone, IA and become an integral part of our dedicated team today!

To be successful as a Customer Service Representative at PDM Distribution Services, you will need to possess a range of skills and qualifications. Previous experience in customer service will be highly valued, as it demonstrates your ability to handle inquiries and solve problems effectively. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is necessary for data entry tasks and general office duties. Strong communication skills are essential, both verbal and written, as you will be interacting with customers and team members regularly. Attention to detail is crucial in order to maintain accuracy in order processing and tracking.

Additionally, the ability to work well with others and collaborate as part of a team is essential in our fast-paced and energetic environment. If you possess these skills and have a passion for providing outstanding service, we would love to hear from you. Join our fun and forward-thinking team in Boone, IA today!

Knowledge and skills required for the position are:

• Previous experience in customer service
• Microsoft Office (Word, Excel, Outlook)
• Communication Skills
• Detailed Oriented
• Work well with others

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!