H6000 ASSISTANT PRODUCTION P&E

Position Title: Marketing Production Assistant (Promotions & Entertainment)

Reports To: Promotions and Entertainment Manager

Supervises: N/A

Summary of Position

The Production Assistant is responsible for assisting with all promotions, special events, concerts and assisting with data base updates, along with producing and processing purchase orders and receiving orders, from inception to completion. The Production Assistant will work closely with the Promotion and Entertainment Manager, Coordinator and the Data Base Manager. Other special projects and duties that are assigned as needed for the business as needed.

The Production Assist will assist the Advertising staff as needed, in the production and finishing of internal and external print jobs. They would be responsible for distributing several communications pieces issued by the marketing department such as poster, duratrans, mailers, and the team member newsletter.

Key Responsibilities and Performance/Behaviors

• Ability

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.

• Performance

• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.

• Behavior

• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.

• Service

• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

• Professionalism

• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.

• Attendance

• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.

• Communication

• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

• Team Work

• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

1. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:

• Coordinates the administrative functions of the Promotion and Entertainment Department
• Orders supplies, materials, etc for the Promotions and Entertainment and all promotional items
• Provides calendar updates to the Promotions and Entertainment Team, Advertising and Graphics Team and Marketing Director
• Provides Monthly surrounding Chamber Events schedule to Promotions and Entertainment Team and Director
• Responsible for running assigned casino promotions
• Maintain Promotions and Entertainment Checkbook, to assure all promotions and entertainment cost are within budget
• Double check all monthly Local MGT reward offers entered into MGT Promo45
• Breakup all Local and Out of Town Mail List to be imported into MGT for reward offers
• Double check all monthly local and out of town rewards in the IMG App.
• Must be able to attain knowledge to run MGT programs, KMAN, IMPORT TOOL, PROMO45 and EDRAW
• Must be able to attain knowledge to run Oasis Superplaymate, Omni View, Marketing Floor Scan
• Write rough drafts of monthly Gaming Submissions
• Must be able to answer any questions on the set up of a promotion
• Must be able explain in full detail how a promotion/drawing/offer should be run through the systems, MGT or Oasis Superplaymate
• Knowledge of the Apache Spirit Club levels and benefits program is required
• Must be able to obtain knowledge of Apache Spirit Club Supervisor to assist at the ASC booth when needed
• Assist Coordinator in maintain and organizing storage areas
• Assist with delivering promotional items to ASC booths
• Create, print and deliver entertainment meal tickets for all scheduled entertainment
• Must be able to attain the knowledge to run Ticketmaster programs, TMWIN, TMONE and TM99
• Responsible for printing monthly Council and Casino Host Comp Tickets
• Responsible for opening and closing box office during assigned concerts/events
• Responsible for collecting and depositing merchandise cash percentage from concerts/events when assigned
• Maintains Social Media Winners log for Entertainment tickets
• Works with Advertising to schedule Social Media post for Promotions and Entertainment
• Maintain all Entertainment folders after the event/concert to assure all documents are filed
• Assists in executing Special Events and Casino Host Events
• Distributes monthly marketing promotions to Back of the House and Front of the House staff including Management
• Ability to work with outside vendors
• Assist with data entry
• Assist with correcting bad addresses in database
• Must be able to handle more than one function at a time by being well organized and paying attention to details
• Must be able to work the following equipment: computer, telephones, copier, fax, typewriter, and paper cutter
• Must be highly proficient in all Microsoft Office programs, Excel, property telephone systems
• Must have manual dexterity to operate the computer and necessary office equipment
• Must maintain confidentiality of sensitive material
• Must be able to move in and around quickly on the casino floor
• Must be able to stand for several hours
• Must be able to lift over 50lbs.
• Must be able to meet the department standards, attendance and appearance guidelines, and adhere to departmental and company policies
• Must be at least 21 years of age Must be able to read, write, speak, and understand English
• Must present a well-groomed appearance
• Must possess the ability to calmly handle difficult situations
• Must be available to be able to work any day, any shift, and Holidays
• Ability to work extended hours when required including weekends and holidays.
• Excellent guest service, interpersonal, communication, team building, and problem solving skills are required
• Assist with changing of the collateral signage throughout the Inn of the Mountain Gods and Casino Apache Travel center properties as scheduled and on time as needed
• Assist graphic designers with finishing printing as needed
• Minimum of one year experience in Casino Marketing, Gaming, or Casino Services experience preferred
• Adheres to all regulatory, departmental and casino policies and procedures, and to the casino Internal Control Structure.
• Reports illegal or suspicious activity to Security, Gaming and the appropriate levels of Management

1. Supervisory Responsibilities

N/A

1. Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• High school diploma or GED required; Preferably fluent in both Spanish and English; Must be able to obtain and maintain a gaming license; Mescalero Apache Tribal preference; Bicultural experience preferred; Must be highly proficient in all Microsoft Office programs, Excel, photo shop, property telephone systems, Basic Knowledge in Ticketmaster and Oasis is Preferred; Must have or be able to obtain a NM Driver’s License.

1. Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

1. Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Approvals:

Date: _______________________

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Team Member Signature