Hotel Server - Compass by Margaritaville

Compass Hotel by Margaritaville, Medford, Oregon

NOW OPEN - THE PACIFIC NORTHWEST WELCOMES MARGARITAVILLE'S NEWEST HOTEL CONCEPT

The breathtaking beauty found in the forests and lakes of Oregon and the Rogue Valley provides a perfect backdrop to Margaritaville's newest hotel, Compass by Margaritaville. Medford is the gateway to Oregon's wine country and visitors will appreciate sampling the region's finest vintages along with the convenient nearby golf course and sports park. Located near Harry & David headquarters, the Compass Hotel provides an island-inspired paradise for travelers searching for the Margaritaville state of mind. This brand-new hotel features an outdoor pool and 111 guest rooms with signature bedding and casual comforts that are ready to help guests relax, rejuvenate and escape the every day. Enjoy signature dining concepts such as 5 o'Clock Somewhere and complimentary breakfast.

This is a Hotel Server position with a small company managed by a cohesive team of professional that is looking to increase our capability. This position earns a competitive wage of $14.20/hourly + TIPS, depending on experience. We provide outstanding benefits, including health, dental, vision, disability and life insurance programs; paid time off; 401(k) plan with company match; employee assistance program; employee wellness incentives; direct deposit; and discounted meal programs.

A DAY IN THE LIFE OF A HOTEL SERVER

Responsible for providing excellent service, food and/or beverage and a fun, clean atmosphere to the Guests according to the standards and expectations.

Role Accountabilities & Expectations:

• Provide friendly, courteous service to all Guests in a manner that guarantees they intend to return.
  • Ensure Guests receive immediate, friendly and personalized services.
  • Guide Guests through menu, answer questions thoroughly and suggest specific items; provide information about venue.
  • Delivery accurate orders.
  • Communicate and establish rapport with Guests; get to know Guests by name.
  • Practice full hand in/full hands out.
  • Make Guests happy by exceeding service expectations.
  • Handle Guest complaints correctly and notify a Manager.
• Present food and beverages to Guest as soon as they are prepared.
  • Possess full knowledge of food and beverage products served and utilize suggestive selling techniques.
  • Conduct final quality check on food before it is run to the Guest; maintain specifications by only serving items made properly.
  • Deliver and/or carry (with or without trays) with a sense of urgency to the correct tables.
• Ensure a high standard of service efficiency, sanitation and training.
  • Write down all orders and accurately enter into POS.
  • Follow all proper cash handling procedures.
  • Clear and clean all tables, booths and chairs.
  • Keep floor clean and free of debris.
  • Use and maintain all tools and equipment safely.
  • Complete required and ongoing training for the position.
  • Assist management in training new Staff Members within department when applicable.
• Prioritize and complete all assigned station task, side work and station set up for maximum productivity and efficiency.
  • Complete all opening, running and closing duties.
  • Maintain work area by organizing and cleaning service stations and pre-bus tables as needed.
  • Scrape, rack and stack all dishes and glassware properly in dish area.
  • Assist Host with greeting and seating when necessary.
  • Ask for help whenever it is needed.
• Ensure a harassment-free environment through proper personal conduct.
• Use respectful language with Guests, Staff Members and Managers at all times.
• Respond appropriately in emergency situations to avoid danger to self, Staff Members and Guests; remain calm at all times.
• Notify Manager/Supervisor of low inventory.
• Understand, comply with and enforce all company policies and procedures.
• Adhere to responsible alcohol service established by company policy.
• Understand and utilize all safety sanitation practices as defined in the safety program; report any accidents.
• Perform other duties and tasks as assigned or determined by Management.

QUALIFICATIONS FOR A SERVER

• High school degree or GED preferred.
• One (1) to two (2) years serving in a high volume Food and Beverage environment; or equivalent combination of education and experience.
• Good reading, writing, mathematical and communication skills.
• Able to interact professionally with other departments and outside contacts.
• Able to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgement and decision making abilities.
• Health permit/food safety and Alcohol Awareness. Team member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local US laws.
• Must pass and remain in compliance with drug free workplace policies.

PHYSICAL REQUIREMENTS (as required by OSHA and ADA)

• Ability to work weekends, holidays and evening hours as business demands.
• Must be able to spend 100% of working time standing, walking and reaching.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery or erratically moving surfaces.
• Climbing and ascending or descending ladders, stairs and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Are you attentive to detail, want to work hard and be rewarded for it? Can you balance multiple tasks while adapting to an evolving market? Are you self-confident, reliable and responsible? Do you have good problem-solving abilities and verbal/written communication skills? If yes, you might just be perfect for this Hotel Sever position!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Hotel Server job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 97501