IT Help Desk

Fenix Parts stands at the helm of the automotive industry as a leading national reseller of original (OEM) automotive products. With over 25 years of industry presence and a robust network of 30 operational locations across the United States, we are committed to delivering exceptional quality and service to our customers.

As our organization experiences rapid growth, we are actively seeking experienced technical support representatives to join our in-house IT department.

Why Fenix?

• Experienced Leadership Members: Our leadership team is deeply embedded within the automotive industry, bringing their passion to our organization, people and customers.
• Commitment to Employee Development: We prioritize fostering employee growth within our establishment and enjoy bringing our people to the next level.
• National Presence: With a strong customer base throughout the nation, Fenix stands as the industries standard of excellence.
• Distinguished Reputation: Fenix Parts is a widely recognized and high-achieving brand centered within the automotive industry.

Job Snapshot:

• Our IT Specialists serve as the first point of contact for end users seeking technical assistance for all IT-related issues.
• Responsible for accurately documenting and managing support tickets. This includes updating ticket status, tracking the progress of reported issues, and ensuring timely resolution or escalation of tickets within predefined service level agreements.
• Contribute to building and maintaining the organization's knowledge base and support documentation.
• Assist in the deployment and configuration of new PC hardware, software applications, and network devices at remote sites.
• Collaborate with higher-level support teams, such as Tier 2 or system administrators, when issues require escalation.
• Identify and suggest possible improvements to existing procedures.
• Provide technical support to all departments for computer, network, data, telecommunications, and print functions.
• Support Office o365 applications and tools.
• Experience with Active Directory and Group Policy management.
• Responsible for imaging PCs and new user setup

Requirements:

• 2+ years of experience as a help desk technician or similar support role required.
• Strong proficiency in diagnosing and resolving technical issues remotely.
• Strong knowledge of computer software, operating systems, hardware and networking.
• Able to work in a team environment as well as independently.
• Ability to quickly learn new technologies.
• Excellent customer service skills
• Strong written and verbal communications skills
• Familiarity with network infrastructure components, including routers, switches, and wireless access points.

Work Environment:

• Available and accessible during normal business or assigned work hours.
• Hybrid remote work options can be considered on a per-candidate basis.
• After hours (on call) as needed.
• 24/7 on-call rotation schedule for system outages or escalated support tickets.
• Some travel to locations in the Fenix Parts footprint.
• Supportive and collaborative culture.

Transitioning military professionals are encouraged to apply as we recognize the valuable skills and experience they bring.

Join our team and contribute to our impactful mission. Apply today to be part of a professional environment dedicated to excellence and growth.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.