IT Intern

NON-EXEMPT JOB TITLE: IT Intern

REPORTS TO: Chief Information Security Officer

POSITION SUMMARY: Assist with a variety of IT projects within the bank. Help identify IT concerns and suggest possible solutions. Engage in company culture.

ESSENTIAL FUNCTIONS:

Job Specific

• Assist with Windows 11 upgrade project.
• Troubleshoot Core/Ancillary Program issues, maintain a current working knowledge of the various releases.
• Respond to helpdesk tickets in a timely fashion and delegate tickets to the correct individuals.
• Reset passwords on bank computer programs for employees.
• Help answer technical questions from end users.
• Help train end users on IT related topics.
• Contribute to improving documentation for IT procedures.
• Run Cat5 cables as needed.
• Remove hard drives (and destroy as instructed by ISO) from old machines so that old machines can be recycled.
• Install Hardware and Software at branch locations.
• Assist with identifying organizational pain points related to IT and suggest solutions.
• Assist with technology related projects.
• All other duties as assigned.

Bank Specific

• Exhibit professionalism, including in personal appearance and attitude.
• Provide assistance, information and support to co-workers.
• Provide prompt assistance and information to all customers (internal and external).
• Maintain regular attendance. Report to work on time; adhere to time frames for breaks and lunch.
• Be responsible and accountable for own actions.
• Maintain confidentiality at all times.
• Deliver exceptional customer service.
• Participate in appropriate training opportunities and in a timely manner.
• Behave ethically. Immediately report any concerns to Human Resources or upper level management.
• Be alert to surroundings and familiar with all crises procedures, including but not limited to, robbery.
• Comply with all policies, procedures and regulations.

SUPERVISORY RESPONSIBILITY: None

MINIMUM JOB REQUIREMENTS:

• EDUCATION/EXPERIENCE REQUIREMENTS: Education and/or classes related to information technology required.
• LICENSE, CERTIFICATIONS, ETC.: Valid motor vehicle driver’s license preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

• Working knowledge of personal computer (Microsoft Office products).
• Ability to use general office machines.
• Attentive to detail and very accurate.
• Self-motivated.
• Ability to interact effectively with customers, management and other employees.
• Critical and analytical thinking skills, problem solving abilities.
• Strong customer orientation.
• Strong communication skills, both orally and written.
• Must be flexible, able to work under pressure to meet deadlines and prioritize work flow.
• Organizational skills, courtesy and diplomacy.
• Sound judgment.
• Ability to hear well enough to communicate with customers, co-workers and outside bank personnel.
• Ability to read and write.

PHYSICAL DEMANDS:

• Normal daily physical activities to include, walking, standing, sitting, stooping, bending, pushing, pulling.
• Must be able to read reports and use computer.
• Daily lifting up to 50 pounds (i.e. technology equipment, etc.)

WORK ENVIRONMENT: Indoors, environmentally controlled. This position may require travel by car to visit other company locations.

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.