IT Support Specialist

Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. This position will be based in our Paducah office and will provide a combination of remote support and onsite client support. The typical schedule is Monday-Friday 8:00-5:00PM & a company vehicle is issued for all required travel to client sites.

Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.

Essential duties and skills include:

• Strong Customer Service Skills
• Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
• Works effectively within a team structure.
• Can effectively implement and provide support for business-class hardware/software.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate, and up-to-date client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Maintain a high level of customer satisfaction.
• Communicate effectively with users to provide updates on trouble tickets.
• Maintain appropriate industry skills and certifications.

Ideal qualifications:

• 2+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
• Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• An Associates or Bachelor's degree in a technology-related field
• 1-3 years customer service experience.

Salary: $20-30/ hour, depending on experience

Benefits include: generous PTO, 401k, health insurance, disability, life insurance, company car, and other benefits. Systems Solutions invests in employees to encourage growth and long-term employment relationships.

More about us:

Systems Solutions is the largest provider of commercial network consulting, design, implementation management, and network support in the region, offering a full portfolio of Managed Services products and services to the small and medium-sized business community. Technology services from Systems Solutions are designed, created, and implemented with your unique business needs in mind, so you know you’ll see a return on your IT investment today and in the future.

Most recently, Systems Solutions has moved into new corporate offices with a state-of-the-art data center in Paducah/McCracken County’s Information Age Park.

Important, please read:

• Candidates, if offered a position with System Solutions, would be required to produce proof of full COVID-19 vaccination
• Physical Requirements: Work is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up-to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasional crawling, kneeling and squatting. Repetitive use of the computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures; views computer constantly. Frequent travel (car). Occasional exposure to outdoor environmental conditions as a result of travel.