Receptionist

About your role:

The Receptionist works to greet and direct customers through telephone and in-person communication. They are sometimes the customer’s first and last contact with the dealership and, therefore, must represent the dealership in a friendly, professional manner.

Essential Duties and Major Responsibilities:

• Pleasantly operate the switchboard and answer the telephone, determine the nature of the call and help or direct the caller to the appropriate individual or department.
• Communicate professionally, friendly, and efficiently with callers, striving to minimize the time spent on hold.
• Take thorough messages, indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Provide basic information to callers who have general inquiries.
• Assist with filing duties and other administrative tasks as needed.
• Assist in data entry, filing, organizing, and other administrative duties.
• Assist with other duties as assigned.
• Follow scheduled hours as needed, defined by your manager.

Education:

High school diploma or equivalent is required.

Type of Experience Needed to be Successful:

• 1 year of experience as a receptionist, office assistant, clerical, or other relevant administrative role is required.
• Ability to operate a multi-line switchboard.
• Ability to read and comprehend instructions and information.
• Ability to work well with the public.
• Customer service oriented must have experience working directly with customers.
• Basic MS Office knowledge; computer software/internet proficiency.
• The position continually requires demonstrated poise, tact, and diplomacy.

Who We Are:

At McDonald Automotive, we strive to make every employee an employee for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Automotive is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.