Service Advisor

FOUNDATION AUTOMOTIVE is seeking an experienced Service Advisor to join our team at CASTLE ROCK FORD. As a service advisor, you will be responsible for interacting with customers to evaluate vehicle service needs, to offer additional needed services, and to write up the repair order. The Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service technicians and parts department.

Why Foundation Automotive?

• Personal Automotive Discounts at all our participating dealership partners
• Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
• Employee Appreciation Events and a family-oriented and people-first culture
• FSA & HSA Accounts Available
• Company-sponsored lunches
• Travel Assistance and Insurance

Responsibilities:

• Set, confirm, and prepare for appointments with customers to expedite their service experience.
• Greet customers in a timely and friendly manner and develop customer loyalty.
• Determine vehicle service needs based on customer information and a vehicle walk- around.
• Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Produce repair orders for customers with full transparency including cost and time estimates.
• Communicate frequently with technicians and parts department to ensure timely completion of work.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Follow-up with customers on the status of their vehicle, based on customer specifications.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores.
• Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
• Providing an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information.
• Maintain professional personal appearance.
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand.
• Effectively perform duties and responsibilities in a safe manner.
• Other duties as assigned.

Requirements:

• 2 years experience as a service advisor
• High School diploma or equivalent
• Proven ability to provide exceptional customer experience.
• Ability to sell a minimum quota according to dealership standards.
• Valid driver’s license and acceptable driving record
• Successful completion of pre-employment screening
• Authorization to work in the USA.

Who We Are: Foundation Automotive is a growing automotive group with thirty-three dealerships across the United States. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees – our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed.

Our brands share a common vision that allows us to drive forward Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation, and Continuous Improvement.

Together, we are Foundation Automotive.

Additionally, Foundation Automotive has assembled an all-star executive management team that has a shared vision of a people-first-oriented culture. As an organization that values integrity and doing what is right, you can rest assured that we can be held accountable to your success as well as delivering on a progressive open-door policy.