Patient Services Representative (PSR)

Would you like to join a team dedicated to improving the health of the community through treatment, prevention, and education? If so we want you to be part of an amazing team who changes the lives of patients daily.

The Patient Services Representative coordinates and participates in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. As a team member, you must enjoy learning and supporting multiple departments within the organization, be able to work independently, and have reliable transportation.

Qualifications:
EDUCATIONAL REQUIREMENTS
Associate's Degree in Related Field or Experience in Lieu of Education - Three (3) years of experience in an office/customer service environment is an acceptable substitution for an Associate's Degree

CERTIFICATION & LICENSURE REQUIREMENTS
Successful completion of medical terminology course within one (1) year of start date in position.

EXPERIENCE REQUIREMENTS
Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.

ADDITIONAL REQUIREMENTS

• Successful completion of medical terminology course
• Reliable transportation
• Bilingual in Spanish preferred

Essential Functions:

• Coordinates and participates in a variety of duties associated with the daily clinic preparation process including patient identification, patient check-in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, and phone calls.
• Competent in the telephone system takes and delivers messages to physicians, nurses, and others. Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner. Distributes all messages according to practice communication standards.
• Serves as a role model by conducting themself in a responsible, professional manner.
• Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
• Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
• Successful completion of mandatory insurance training and ongoing competency refreshers.
• Competent to initiate and secure prior authorizations as needed.
• Assist with PSR coverage in multiple departments (obtain knowledge of each dept and scheduling specifics)
• Travels to multiple departments in the role, as needed
• Flexible with last-minute assignment changes.
• May be asked to support pop-up/temporary departments, as needed