Insurance Customer Service Representative

The Ben Daigneault Agency is seeking a talented and driven individual to join our team as a Licensed Insured Customer Service Representative. Located in Gretna, Louisiana, our agency takes great pride in providing exceptional customer service to our clients.

As a Licensed Insured Customer Service Representative, you will have the opportunity to make a difference in our clients' lives by offering personalized assistance and building strong relationships. Through your exceptional communication skills and positive attitude, you will ensure that our clients receive the highest level of service and support.

This is a position that offers a welcoming and collaborative work environment. We value teamwork, professionalism, and a customer-centric approach.

Are you looking to break into the insurance industry? Great, your base salary will start at $30,000 and first year commissions are expected to be around $20,000

Are you an experienced veteran looking for a change of scenery? Your base salary can start at $40,000 and up to $50,000 depending on experience and our top earners made $20,000 in commission last year.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Evenings Off

Paid Hollidays

Bonus Opportunities

Annual Performance Review

Home and Work Life Balance

Family Friendly Atmosphere

• Handle inbound calls, emails, take payments, and inquiries from policyholders, providing prompt and courteous assistance.
• Process policy changes, updates, and cancellations accurately and efficiently.
• Investigate and resolve customer issues, demonstrating empathy and professionalism.
• Conduct regular policy reviews with clients to ensure their coverage aligns with their evolving needs.
• Maintain accurate and detailed records of customer interactions, ensuring compliance with company policies and procedures.

• Valid Louisiana insurance license to sell or service insurance policies, however, willing to train if not currently licensed. Will cover licensing costs.
• Excellent verbal and written communication skills, with a strong focus on customer satisfaction.
• Strong attention to detail and accuracy in handling policies and customer information.
• Identify and resolve customer issues in a professional and efficient manner.
• Ability to collaborate effectively with team members and contribute to a positive work environment.