Front Desk Administrator

Front Desk Administrator needed to provide administrative oversight at the Altus Air Force Base Military & Family Readiness Center’s customer service/front desk.

JOB DUTIES:

• Will serve as the initial point of contact and shall provide general administrative duties for the M&FRC, to include answering phones, taking messages, assisting customers with faxing approved material, responding to email messages and other virtual inquiries.
• Meet and greet customers upon entry to M&FRC ensuring all are logged into AFFIRST and administered the Statement of Understanding (SOU) and/or Personal Readiness Inventory (PRI) to assess customer needs and appropriately refer them to M&FRC staff members for immediate one-on-one consultation or by appointment for further consultation.
• Assist the M&FRC staff in providing a full range of services to include transition assistance, employment assistance, relocation, financial, family life, special needs family members, voting assistance, volunteer resources, and personal and family readiness to authorized patrons seeking assistance at the M&FRC.
• Manage all resources within the front office, lobby, and common areas at the M&FRC, ensuring up to date materials are available for customer self-help and referral in support of all M&FRC programs and base/community services and special events. Contractor will ensure all printers/copiers are supplied with paper and toner, notifying M&FRC Chief or NCOIC when more supplies are required.
• Provide administrative support to the Altus AFB Transition Assistance Program (TAP) team; data input, gathering/producing materials for workshops and other administrative tasks related to databases specifically utilized in TAP. Desk-side training on databases will occur after it is deemed the Contractor has a solid general understanding of the overall scope of the M&FRC services
• Attend and record weekly M&FRC staff meetings. Meeting notes will be completed and provided to the Chief of M&FRC within 2 working days after staff meeting for dissemination to personnel.

JOB REQUIREMENTS:

• A minimum of 6 college credit hours in social work or social services is highly desirable: or a minimum of one-year experience working in an M&FRC or a similar helping service agency environment.
• Excellent Communication skills
• Should have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.
• Must provide two professional references from a current or past employer