SURVEILLANCE OFFICER

Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.

About Us:

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!

Your Role:

Our successful Surveillance Officers promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Keys to Success in this Role:

• At least 18 years of age
• Previous experience in casino surveillance preferred.
• Excellent written and verbal communication skills required.
• Ability to read and interpret documents.
• Ability to apply common sense understanding to carry out instructions.
• Must be computer literate.
• Vision must be correctable to 20/20.

• Conducts surveillance through the CCTV system utilizing the necessary equipment to identify, record and document procedural violations and unusual activities.
• Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
• Prepares additional reports when applicable.
• Conducts video reviews as assigned.
• Documents equipment malfunctions.
• Responsible for compliance with all related State and company regulatory requirements
• Performs all other duties as assigned.
• Promotes outstanding customer relations.
• Able to lift and carry 30 lbs. occasionally.
• Able to sit for 6-8 hours.
• Selected Applicants will be required to complete an online onboarding process.

• Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.

Why Saratoga Casino Hotel?

• Competitive wages and benefits (Health, Dental, and Vision)
• Long term opportunities for growth and advancement
• A robust employee recognition program with an annual awards dinner
• Discounts here and at other local retail stores and service providers
• Team Member celebrations for holidays and other special events
• 401(k) and Roth IRA plans with immediate vesting and employer match up to 4%
• Hands for Hope- voluntary program for Team Members to dedicate their time to help uplift causes and organizations that have a positive impact on our community
• Delicious FREE meals in team dining!
• And so much more!