Help Desk Technician

Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of 50K, and comprehensive benefits!  

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career. 

Position Highlights: 

• $50,000+ scalable based upon experience 

• Retirement plan, PTO, health insurance benefits, and bonus plan 

• Hybrid work schedule (Up to 2 days remote) after training completed 

• Friendly, people-focused management and technical mentors 

What You’ll Do: 

• Support common business applications (O365) via email, phone, and on-site support for 100+ SMB’s 

• Maintain client networks and network security (LAN/WAN, firewalls, access points, switches) 

• Troubleshoot a wide variety of on-premises, and cloud environments 

• Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues 

Skills You’ll Need: 

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans 

• Confidence and commitment to top-tier customer service in a fast-paced environment 

• Ability to stay organized and follow tasks through to completion with accuracy 

• Willingness and ability to learn new applications and skills 

• 0-2 years of hands-on PC support experience 

• Office 365 experience 

• A general knowledge of different hardware platforms, cloud services, and line of business applications 

Ready to apply? 

• Quick apply with your resume 

OR 

• Get a head start on the application process through our online portal here: 

https://www.ondemandassessment.com/link/index/JB-W70H5LGMQ?u=1049388 

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