Receptionist, Patient Financial Services

All of us, for each of you, every time.

Together, serving as the trusted regional healthcare partner.

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our employees and the very best care to our patients.

A PFS Receptionist serves as the hospital and clinic primary contact for all initial patient billing inquiries. This contact may be in-person, through mailings, or incoming calls from a multi-line phone. The Receptionist will accept inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the caller's concern immediately whenever possible, and when not possible, will route calls to the appropriate department personnel. The PFS Receptionist will greet the public courteously, answer incoming calls quickly, and provide superior customer service to the patient community. The PFS Receptionist will accept and process patient payments, assist patients in understanding billing statements, perform scanning, data entry and filing, sort daily incoming mail, daily deposit in accordance with departmental policies and procedures.

POSITION QUALIFICATIONS:

1. High school diploma or GED and one year of college-level course work in a business or related field, or a combination of education/experience preferred.
2. One (1) to two (2) years of experience in medical billing/collections preferred.
3. Previous experience in a call center, switchboard, or “dialer” environment preferred.
4. Demonstrated proficiency with relevant hospital and clinic software applications, along with standard office equipment and PC software to include Microsoft Word and Excel.
5. Familiar with the reimbursement practices of government and non-government reimbursement sources essential.
6. Familiar with eligibility requirements of third-party payers, bankruptcy, probate, charity, and other litigation processes.
7. Bilingual preferred.
8. HCP (Healthcare Provider) Level of BLS (Basic Life Support) within three (3) months of hire.

Listen~Love~Respect~Excel~Innovate

This position works closely with Financial Counselors and the entire Patient Financial Services Department staff in order to provide exceptional customer service while protecting the finances of Samaritan Healthcare.

This is a full-time, 40 hours per week M-F, 9:00am - 5:30pm.