Exceptions Items Administrator

The Exceptions Items Administrator will be responsible for daily processing of Stop Payment Returned Items. The Exceptions Items Administrator will finalize the updating of Exceptions, Stop Payments, Overdrafts and Misc Returns of daily returned ACH and Checks.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Review the stop payment maintenance to check for any stop pays that may have been deleted from the system to ensure items are not marked for return
• Review stop hit and stop pay journals and correctly return all stop pays and hits
• Return all insufficient items from the return items report
• Process daily miscellaneous returns that are sent in through Treasury, Recon and Fraud Departments
• Complete other daily reports outside of Stop Payment / Overdraft reports
• Communicate effectively with retail partners to ensure Overdraft, Stop Payment and other issues are being handled efficiently
• Balance Returns to Fed and Bank daily by communicating with FIS Data Center and Check 21 Returns Administrator
• Complete daily balancing spreadsheet and reconcile all return items and entries at the end of the day
• Enter daily GL batch entries for NSF/Nonpost to clear corresponding GL accounts
• Process large dollar notification to EARNS daily
• Cross-train on other functions within the department
• Perform other related duties as assigned

• High School diploma or equivalent
• Minimum of five years of job related experience
• Good knowledge of bank operations, policies and procedures
• Good understanding of the return item process
• Ability to communicate and deal professionally with branch personnel
• Must be a motivated self-starter who can resolve problems with a minimum of supervision
• Ability to understand complicated instructions and carry out those instructions with minimal assistance
• Good analytical and problem-solving skills
• Ability to adjust to flexible working hours

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.