Help Desk Technician

Robert Half is searching for a Help Desk Technician for a Managed Service Provider client in Longview, Washington. The primary responsibility of this Help Desk Technician is to work on basic end-user support tasks like imaging new laptops, basic hardware and software troubleshooting, and delivering new equipment to their clients as needed. This is a 100% onsite opportunity that would be short-term in duration (about 4 weeks) with potential to extend or convert into a permanent position based on performance and fit.

Responsibilities:

• Troubleshoot hardware and software issues.
• Provide timely support to end users of PCs, Macs, iOS and Android devices, and multiple business applications.
• Use, edit and help create technical documentation and manuals.
• Provide onsite support to customers when needed, using your own vehicle.
• Present technical information and instructions clearly and logically in plain, nontechnical language to those that don’t understand technology.
• Use an IT Help Desk ticketing system.

• At least 1 year of experience in IT support working directly with end-users remotely and in-person
• Proficiency with Windows OS
• Strong familiarity of Active Directory
• Proven knowledge of Basic Troubleshooting
• Foundational knowledge in Hardware configuration and troubleshooting
• Experience with IT support ticketing systems
• Critical thinking, problem solving, ability to work independently
• Ability to work in a fast-paced environment and be able to meet tight deadlines
• Excellent communication skills, both verbal and written