Customer Success Manager - Commercial

Split Software is an industry-leading Feature Delivery Platform which enables companies to embrace Impact-Driven Development across their engineering teams. We pair the speed and reliability of feature flags with data to measure the impact of every feature. By reducing development time, mitigating release risk, and quantifying impact, we free engineering teams to solve customer and business problems.As a Customer Success Manager at Split, this individual is responsible for driving adoption and advocacy of our software platform. You will be successful in this role by being an active listener, proactive customer champion and strategic advisor.The ideal candidate will be based in one of our employee hubs of Austin, TX, Denver, CO, Boston, MA, or Redwood City, CA in remote or hybrid roles (pending if an office is within location). The salary will range from $140,000 to $170,000 OTE at an 80/20 split depending on skills, experience and location. We Value the Journey: Your Days at SplitWe make the most of every day acting with urgency and determination. Ensure customers get the most value from our products and services by establishing relationships within all levels of the organization from Executive Sponsors to Day to Day contacts  Understand customer business objectives and goals in order to create actionable roadmaps and account plans in partnership with Sales; creating loyal Split customer advocates, ultimately leading to renewals and expansion opportunitiesPossess a comprehensive understanding of the Split platform, new products and features in order to add value to every customer conversationPartner with other cross-functional team members to translate business needs and product requirements into new solutions for customersHelp the CS team continue to build out best practices and playbooks to address key customer scenariosWe Believe in Bold: About YouExperimentation is core to our culture – let’s iterate til’ we win. 3+ years as a Customer Success Manager in SaaS with renewals responsibilitySomeone with a curious personality who loves to solves problems Experience working in DevOps or Analytics space and/or with developer personas a plusBusiness SkillsExcellent presentation skills in addition to verbal and written communication skillsAbility to translate complex terminology into a clear set of actions and next stepsProven experience working in a fast paced and dynamic environment Ability to work autonomously and to prioritize tasks while managing a diverse workloadStrategic thinker with strong attention to detailTechnical SkillsUnderstanding of agile methodologies and the elements of a software release cycle a plusExperience with development tools such as Java, JavaScript, Python, etc. a plusUS Pay Range$140,000—$170,000 USDWe Row Together: Our Culture and BelongingWe’re all in the same boat with mutual trust and respect. We believe an inclusive workplace is critical to the success of our team and our customers. We constantly strive to make Split a safe and welcoming place for people from systematically marginalized communities. We’re looking for teammates that are as passionate as we are and want to join us in doing this extremely important work.  We believe face-to-face in-person communication is invaluable. We don’t believe that it is the default for everyone. We have been fully remote before, and our teams continue to grow and span across time zones and countries. The heart of our shared culture is virtual - in our lively Slack channels, our Zoom company meetings, in every photo and #highfive shared. Our offices act as important vessels for our culture, but we are so much more. Taking care of our employees is essential to the health of our business. We strive to provide a thoughtful and comprehensive total rewards package to support our teammates' wellbeing through benefits, perks, growth opportunities and a strong company culture. Why Should You Become a Splitter: Competitive salary + equity ðEducational reimbursements so you can continue growing personally and professionally. Split’s remote-inclusive philosophy - giving Splitters the flexibility to work from home or one of our offices located in Redwood City, CA, Boston, MA, and Tandil, Argentina.Our offices are fully stocked with snacksWe’ve piloted Localized Hubs Stipend for remote teams to foster cross-collaboration and team bonding within their local hubs.We offer temporary remote work options to give employees flexibility to work from anywhereWe invest in your wellness ð: Company-wide wellness closures so you can take time off to recharge and be your best self.End-of-Year company closure Flexible PTO ðMonthly Wellness StipendVolunteer Time Off in addition to company-wide volunteer eventsGreat health benefits and parental leave!*Commuter BenefitsAdditional PerksPatent Incentive ProgramEmployee Referral Bonus Spot Bonus ProgramIn-person and virtual team eventsThe values that guide our culture:We Put Customers at the CenterWe Row TogetherWe Believe in BoldWe Value the Journey *Country Specific Details: United StatesAnthem Blue Cross and KaiserFull Medical, dental, vision with HSA and FSA optionsLife Insurance, STD and LTD coverage optionsReproductive Care Access Travel BenefitsAdditional Sequoia Wellness programs with OneMedical, Carrot and Headspace10 weeks paid parental leaveFidelity 401k (Employee contribution only)ArgentinaYou can choose one the following health insurance providers and plans: OSDE 310 or Swiss Medical SMG30Employees and dependants covered at 100%90 days paid maternity leave 10 weeks paid paternity leaveEnglish Classes with a Native English Teacher United KingdomSplit pays 100% of the premium for employees and 75% for dependents Private Medical Insurance through BUPA Life Insurance through UNUMBenefit Level: x3 annual basic salaryEmployee Assistance ProgrammeBereavement Support ServiceFull In-Patient treatment with comprehensive cancer cover and full out-patientTherapiesMental Health CoverBupa Dental Level 1Up to 52 weeks of maternity leave (26 OML and 26 AML) - refer to the UK Split Handbook for details10 weeks of paid paternity leaveSplit 5% pension match CanadaSplit will comply with all leave requirements per each provincial government's guidance. Please visit your specific provincial government website for details.Split will ensure parents receive up to 10 weeks of parental leave