Fine Jewelry & Watch Coordinator

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As Coordinator for Fine Jewelry & Watches,you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments and management. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Every Day

• Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order
• Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline
• Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors
• Investigate and resolve inquiries and issues with urgency
• Track exceptions, rejections and buy-outs, communicating to appropriate channels
• Order supplies and tools for multiple locations
• Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency
• Administrative duties

What You Bring To The Role

Minimum Requirements:

• 2+ years of customer service, event, account or project management experience required. Watch and/or jewelry experience required
• Bachelor's degree from an accredited college or university preferred
• Graduate Gemology diploma preferred
• Strong organizational skills, attention to detail and accuracy
• Sound decision making skills
• Customer service and collaborative mindset
• The ability to prioritize multiple time-sensitive tasks and/or escalate issues
• Comfort and ease with navigating business and/or warehouse systems required
• Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite
  

Preferred Requirements:

• Proficiency with Mac OS and Google Suite

Compensation | Benefits | Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
• State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is $18.00 - $23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

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