Front Desk- Floater

Job Summary:
Front Desk Floater at Holiday Inn Express - Marina State Beach is a full time, hospitality/restaurant job. This individual contributor role involves providing guests with exceptional experiences through service excellence and efficient, accurate duties. The candidate must possess the maturity and integrity to handle the highest level of guest services. The Floater will train for morning shift, evening shift, and night audit. Agent will need to be available to be flexible with start and end times during training period. FLOATER POSITION: 15 TO 20 HOURS A WEEK. HOURS WILL VARY WEEKLY. Great for someone who is looking for supplemental income.

Compensation & Benefits:
This is a part time hourly job based in Marina, California with an hourly wage of $16.5 to $17, paid biweekly. Additionally, the employer provides other benefits such as paid holidays, healthcare benefits (Reference Holiday Inn Express policy for exact details), vacation & sick days, and other rewards/perks.

Responsibilities:
• Greet and welcome guests.
• Acknowledge and respond to inquiries and requests from guests in a prompt and professional manner.
• Handle all guest requests in a professional and timely manner.
• Comply with all safety, security, and customer service standards.
• Attend to front desk desk duties including check in and check out of guests, taking reservation requests, completing registration cards, and responding to emails/inquiries.
• Explain the various hotel amenities and services by providing detailed information.
• Handle cash, credit, and other payment transactions accurately.
• Process all paperwork related to rooming.
• Ensure the accuracy and completeness of guest accounts.
• Respond to guest feedbacks in a timely and respectful manner.
• Demonstrate sound understanding of hospitality services.

Requirements:
• High school diploma or equivalent.
• At least 1 year of experience in hospitality/customer service or related field.
• Ability to work nights and/or weekends.
• Excellent communication and interpersonal skills.
• Ability to work independently and as a team player.
• Proven record of good customer service.
• Highly organized with superior attention to detail.
• Ability to multitask efficiently.
• Proficiency in basic computer skills including MS Office Suite.

EEOC Statement:
Holiday Inn Express - Marina State Beach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other status protected by federal, state or local law.