IT Support Specialist (IL)

Prelude Services is a Managed Service Provider that has delivered innovative and secure IT services for over 25 years. Prelude's corporate office is located in Mechanicsburg, PA, while this position is located in Quincy, Illinois. This full-time IT Support Specialist position is hybrid, with 20 hours onsite and 20 hours WFH/ remote. 

  Prelude offers the following IT services:

• Outsourcing
• Cloud Computing
• 24x7 Service Desk
• Network Management
• Hardware and Software Support
• HIPAA IT Risk Assessment and Security Management Services
• Enterprise Reporting and Dashboards

Looking for an exciting opportunity with a dynamic and fast-growing business? Great, we are looking for a IT Support Specialist like YOU! Prelude is a busy, high-volume but friendly environment that will suit an organized person with a great eye for detail and plenty of team spirit. We hire team players who are not only interested in advancing their careers, but motivated to do their best work in supporting our clients.  

You will constantly interact with client management and staff regarding computer technology services and equipment issues. Your attitude displayed is a representation of Prelude and our core values, and therefore effective communication skills are required to accurately interpret customer needs and take appropriate action. You must be able to prioritize and execute tasks in a customer-focused environment, manage time and organize work effectively, and be proactive and enthusiastic.

As the IT Support Specialist, reporting to the Director of Desktop Support Services, you will be responsible for providing remote and on-site technical assistance to our clients, including general assistance or end-user training, by responding to requests submitted to the IT Service Desk. You will provide technical support for personal computer hardware, application software, operating systems, mobile devices, and connectivity to networks. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware or software while ensuring optimal device performance. As the onsite resource, you will assist second level support as needed with installation and basic troubleshooting of infrastructure equipment and servers.

You will need:

• Strong focus on customer service.
• Minimum of two years of experience in desktop support and configuration.
• Strong skills with the installation, setup, repair, and patching of computers and related peripherals.
• Effective written, oral and interpersonal communication skills.
• General knowledge of desktop architecture, mobile devices, and printers.
• General knowledge of network hardware (switches, routers, UPS) and network fundamentals (TCP/IP)
• Experience supporting and troubleshooting Windows Operating Systems and Microsoft Office Suite in a business environment.
• Must have a valid driver’s license and reliable transportation.

Our Benefits:

Our fast-paced and supportive environment will offer you lots of benefits – a competitive salary, and opportunities for training and development.

Being ranked as a "Best Place to Work in PA" (2017, 2020, 2022, 2023) we offer a wide range of benefits to our employees.  Medical (and HAS with match), dental, vision, 401k (with match), Company paid LTD, STD and Life, which you are eligible for the first of the month after your date of employment. With our medical plan you have access to a confidential benefit that offers nurse navigation, disease management & prevention, nutrition education, and much more. Other great perks Prelude offers include casual dress, 6 paid holidays, Unsick Day, a $400 technology stipend (one time upon hire), we provide your laptop and dock, quarterly company meetings, access to a robust Employee Assistance Program, two PTO Cash Out days annually, and you can accrue 20 days of PTO your first year!

Our culture is guided by our core values: respect for others, personal responsibility, sound judgment, innovativeness, and open and honest communication.

Prelude is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What to Expect:

Following review of your application, you may be selected for a 10-15 minute phone screen with HR.

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