Bartender

Bartender

The Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit.

 Responsibilities

 People

·       Greet guests with a smile! Responsible for welcoming new and repeat guests every visit

·       Build a rapport with regular guests to create a welcoming atmosphere

·       Promote a fun and positive work environment

·       Teamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment

Operations

·       Learn/know drink recipes (standard bar and Smashburger signature)

·       Verify identification and age requirements of guests before serving guests

·       Adhere to local and state liquor laws -Adhere to our company alcohol service policies

·       Maintain ABC certification card

·       Mix and serve drinks following set standard recipes

·       Ensures that drinks are poured accurately and delivered promptly 

·       Be knowledgeable of all menu items so you can make meal suggestions and answer questions

·       Verify each guest order for accuracy when entering into the POS and complete POS transactions

·       Follow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift)

·       Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect

·       Encourage guests to complete surveys upon each visit

·       Foster and value a safe work environment by following all personal and food safety and security standards

·       Have pride in keeping floors, counters, dining area and restrooms clean at all times

·       Ability to listen, communicate and work well with others in a busy restaurant environment

·       Values integrity and doing the right thing, even when no one is watching

·       Serve guests safely and responsibility with the highest integrity

Profit

·       Follow company cash policies to ensure minimal losses through theft or shortages

·       Upsell food items to all guests ordering

·       Follow company order accuracy procedures to ensure a happy guest and minimize waste

Sales

·       Adhere to all active marketing promotions

Smashburger Guest Service Expert Requirements

·       Must be 21years old

·       Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.

·       Show up on time to work variable hours/days, including nights, weekends, and holidays

·       Adhere to Smashburger uniform policy

·       Must successfully complete Smashburger training program

·       Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations

·       Must be able to produce authorized U.S. work documents; Smashburger participates in E-verify