Insurance Customer Service Representative

Welcome to Gwendolyn Landis Agency, where personalized service meets community engagement. Since our establishment in 2011, we've prided ourselves on building strong relationships with our clients and being actively involved in our community. From customer appreciation days to attending local events, we strive to create a welcoming and inclusive atmosphere for all.

Join our team as an Insurance Customer Service Representative at Gwendolyn Landis Agency. In this role, you'll have the opportunity to work alongside our dedicated staff, to provide exceptional service to our valued clients. From managing customer inquiries to assisting with policy changes, you'll play a vital role in ensuring our client's insurance needs are met with care and efficiency. Reps can make even more with bonuses for our retention program and cross sell.

At Gwendolyn Landis Agency, we offer more than just a jobwe offer a supportive and flexible work environment where you can thrive. If you're looking for a team that values flexibility, ongoing training, and a commitment to customer service excellence, then we invite you to join us. Apply now and become a valued member of our team!

Hourly Base Salary + Bonus Opportunities

Bonus Opportunities

Licensing Assistance

Paid Time Off (PTO)

Evenings Off

Weekends Off

Paid Holidays

Professional Development

Hands on Training

Professional Work Environment

Equipment Provided

Disability Insurance

Personal Workspace

Career Growth Opportunities

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Answering incoming phone calls and scheduling appointments for policy reviews.
• Manage marketing initiatives including the creation and distribution of mailers and monthly email campaigns.

• Property and Casualty License is not required, candidate must be willing to obtain their license.
• Candidate must have a friendly, positive, and warm demeanor with a strong commitment to customer service.
• Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Possessing the ability to work autonomously, arrange tasks according to their importance, and collaborate in a team-oriented setup.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.