Healthcare Plus Homemakers - Office Case Supervisor

Seeking motivated individuals who are interested in working in-home care. Healthcare Plus has immediate openings in the Rockford office for our Case Supervisor position. If you are interested in the healthcare field or have previous CNA experience, that is a plus. Responsibilities would include office-related duties such as being organized, working with MS Office, being a team player, the ability to multi-task, being a master communicator, data entry, and working within the G-Suite of programs. Training is provided and all resumes will be considered. Previous experience is a plus and the position is available to start immediately. Call today to find out more about this great opportunity. Bring good health care home today! Please contact the office at 815-777-2222 to set up an interview. You can also fill out an application online at hcphomemakers.com.

The Case Supervisor will staff new and existing clients, supervise the delivery of care to participants, and address concerns brought up by both their field workers and participants. The Case Supervisor also maintains records for both field workers and participants and may be called to engage in community awareness activities outside the office.

1. Supervise Clients
   1. Initial Visits with new clients
   2. Handle Call-offs
   3. Provide new worker requirements to Applicant Coordinator/Central Compliance
   4. Staff new clients
   5. Re-staff existing clients as needed
   6. Handle daily scheduling
   7. Handle non-compliant timesheet workers
   8. Meet with field workers as needed on payroll day
   9. Update incident reports as needed
   10. Perform disciplinary action for field employees as needed
   11. Report Critical Incidents to Lead Supervisor
   12. Record and report to Case Managers and in the client notes, all deviations from the Plan of Care sent by the CCU/MCO
   13. Community Outreach
2. Compliance
   1. Update Client Authorizations
   2. Update POC
   3. Update Client File Checklist Annually
   4. Audit Files for Transfer to another HCP Branch
   1. Ensure compliance with Client Folders
   2. Ensures timely Client Visitation
3. Ensures compliance with timely performance evaluations for field workers under their supervision.
4. Ensures compliance with timely quarterly conferences for field workers under their supervision.
5. Maintains company standards of continuity of care by working with the Person-Centered Planning Team.
6. Works with other branch staff such as Compliance and Applicant Coordinators, Field Support Personnel, Training, and Payroll Staff to support smooth branch operation
7. Works with the HR Department to handle unemployment and workers' compensation claims of their field workers.
8. Document changes in participant health and living status in the Portal.
9. Monitor FHCA services by conducting monthly phone calls to participants.
10. Other activities as determined by their supervisor as needed.

Health Care Plus Key Philosophies

• Reliability
• Flexibility
• Entry Level
• Professional
• Training Oriented
• Punctual

The first two weeks of training will be held at our corporate office in Chicago.

Submit your resume today!