FORD - Service Advisor

SERVICE ADVISOR

Experienced Service Advisor 

OVERALL RESPONSIBILITY: The service consultant is responsible for scheduling service work in the service department and for selling additional needed service to clients.

Benefits:

• Medical Plan
• Dental Plan
• Vision Plan
• Supplemental Benefits
• Life Insurance
• 401(K) Plan
• Paid Vacation
• Paid Training
• Opportunities for advancement

REPORTS TO: Service Director

DUTIES AND RESPONSIBILITIES:

General:

• Maintain Client Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

• Maintain a dealership-prescribed standard for ''hours per client repair order written.''

• Ensure that all documents are accounted for.

• Accomplish the forecast that has been established by the general manager and service manager.

  Client-related:

• Greet clients in a timely, friendly manner. Let clients who are waiting in line know that they will be helped soon.

• Have a true commitment to satisfying and retaining clients

• Schedule appointments using dealership-approved forms.

• Assign sequence numbers to each client's repair order.

• Communicate with service clients to determine the nature of the mechanical problem(s).

• Obtain client and vehicle data.

• Test-drive the vehicle or refer to the test technician as necessary.

• Advise clients on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus (if applicable).

• If additional work is needed, explain the details to the client, including the additional cost and time considerations.

• Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the client brought the vehicle in. Repair orders must be legible.

• Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the client later, by phone, for approval.

• Establish each client's method of payment. Obtain approval of credit, if necessary.

• Establish ''time promised.'' Check with person responsible for work distribution, if necessary.

• Obtain client's signature on repair order; provide client with a copy.

• Follow up progress of each repair order during the day. Contact clients by telephone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion.

• Handle telephone inquiries regarding work in process and appointments.

• Compare final invoice with original repair order.

• Analyze quality control report.

• Deliver vehicle to client and answer any questions.

• Maintain follow-up program on additional items found in need of repair.

• Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus, and other service department forms up-to-date.

• Be responsible for quality control, to ensure that work is completed as requested and to reduce comebacks.

• Inspect all vehicles for bodywork, notify the client that the work is needed, and provide an estimate for body shop work.

  QULIFICATIONS:

  High school diploma or the equivalent. Ability to read and comprehend instructions and information. Two years of experience in a dealership position. General knowledge of vehicle mechanical operations. ASE certification preferred. Sales experience preferred. Professional personal appearance. Excellent oral and written communication skills.

  WORKING CONDITIONS:

  The Service Advisor works in the service lane, which is in an open garage area and also at a desk. Position requires stooping, bending and moving throughout the service department. May lift up to 50 pounds occasionally. Works with service clients for most of the shift. Will work with a Video Display Terminal. S/he will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road testing of vehicles also may be required. The Service Advisor will be required to wear a dealership uniform at all times.

  This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

   

BILL ALEXANDER AUTOMOTIVE GROUP IS A DRUG FREE WORKPLACE.