Inside Sales - Paradigm Lumber

Job Description:

It is time to ignite your career! Paradigm Lumber is the fastest growing wholesale distributor of exterior and interior building products in the beautiful Black Hills. We are looking for talented, enthusiastic sales professionals who love to build relationships, promote great products, and deliver world-class service. Help us make the dream of homeowners building their home more achievable every day. In this role, you will sell residential and commercial building materials to contractors, retail customers, and strategically build new relationships with prospective customers in the industry. As part of the Paradigm Family, you will be equipped with all the tools, training, and resources you need to have a successful career. You will be be empowered to try new things, gain new experiences, and build a career with unlimited horizons with the fastest growing building material suppliers in Western South Dakota.

PURPOSE

Under direct supervision, you will provide sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques, building materials, and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience. Retail lumber sales is preferred.

COMPETENCIES

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment
• Be able to receive shipment and perform off-loading abilities with necessary equipment
• Assist in keeping lumber yard organized and inventory up-to-date

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 75 pounds.
• Standing or walking for 75% of the day. Stooping and kneeling throughout the day is common.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching-extending the hand(s) and arm(s) in any direction.

At Paradigm Lumber, we want you and your career to be greater than what you ever could have expected. Our supportive, family -first culture will build you up and empower you to do more, be more, and become better every day in both your personal and professional lives. Join our Paradigm Family and see what is possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day. Apply today!