Front Desk Agent Full Time

Benefits:

• Paid On Site Lunch
• Paid time off
• Tuition assistance
• Bonus based on performance
• Competitive salary
• Free food & snacks

Please note an applicant will only be considered if they currently live within 15 miles of the Brookings/Harbor, Oregon area. If you do not currently live here and have a place of residence, please submit your application after you have made the move. Thank you

Hours
Monday and Tuesday 8 a.m. to 5 p.m.
Wednesday 8 a.m. to 4 p.m.
Thursday and Friday 8 a.m. to 2 p.m.
We are looking for someone who, from time to time, is able to pick up an extra shift or swap shifts should the need arise.

Benefits/Perks

• tuition assistance for college students
• up to 40 hours paid time off per year
• paid on-site lunch

Tasks and Responsibilities include but are not limited to:

• handling all aspects of the reservation process
• assisting guests
• opening the office
• processing payments
• completing daily settlements
• cleaning the office areas
• coordinating with housekeeping regarding room status and room/guest needs
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms

Required Knowledge/Skills/Job Qualifications:

• Minimum of 12 consecutive months working as a motel front desk or in a very busy office/call center within the past 3 years
• must have very neat handwriting
• basic computer skills - Microsoft Office (version 2019 or later) or Google Workspace programs***
• excellent customer service and problem-solving skills
• basic math and English skills***
• able to type a minimum of 30 wpm with 95% accuracy or higher***
• Spanish helpful but not required
• friendly, pleasant phone voice
• ability to deal calmly and politely with difficult people and difficult situations
• ability to work well in high pressure situations

***Tests will be given in these areas during your interview)