General Manager

Accountability

Reporting to the District Manager, the General Manager will be responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction.

General Managers must have a strong commitment to and exhibit Dennys Guiding Principles when interacting with others.

Job Responsibilities

These are areas of performance in which the General Manager must be successful to meet their accountabilities:

1. Guests: Makes sure that all Restaurant Managers and employees put Guests First to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.

2. People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:

• Working to create and maintain a respectful and enjoyable environment for our employees.
• Recruiting and selecting effectively.
• Using corporate training programs, individual development plans, and work assignments to develop employees knowledge and skills.
• Providing timely, constructive coaching and feedback.

3. Restaurant Operations: Directs restaurant operations to ensure that Dennys Brand Standards for food and facilities are consistently achieved. Does this by:

• Making sure food preparation, handling, and storage guidelines are consistently followed.
• Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.

4. Growth: Drives sales, guest count, and profit for the restaurant by:

• Developing and executing a local store marketing plan.
• Building strategic relationships in the community with civic, business, school, and professional organizations.
• Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.

5. Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.

6. Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.

7. Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.

8. Compliance: Maintains compliance with all Dennys employment policies, as well as state, local, and federal regulations.

9. Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.

10. Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.

Essential Functions

1. Must be able to lift a tray weighing up to 25 lbs

2. Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezers

3. Must be able to bend, stoop, reach, lift, and grasp

4. Must be able to hear well in a loud environment to respond to employee and guest needs

5. Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling

6. Must be able to operate point-of-sale system and differentiate between monetary denominations

7. Must be able to work with all Dennys menu products

8. Must be able to work with potentially hazardous chemicals

9. Must have sufficient mobility to move and operate in confined work area

10. Must be able to work inside and outside the restaurant

11. Must be able to observe staff and all aspects of restaurant operations

12. Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business

13. Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

1. Minimum of 3 years experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred

2. Associates or Bachelors degree preferred or equivalent combination of education and experience

3. Food Safety Manager certification required

4. Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization

5. Ability to communicate effectively, both orally and in writing, in the English language

6. Possesses basic math skills (add, subtract, multiply, divide)

7. Places a value on diversity and shows respect for others

8. Proven ability to problem solve and handle high stress situations

9. Interprets financial statements and understands contributing factors

10. Identifies and anticipates opportunities for improvement and implements corrective action steps

11. Must be able to perform job duties of every position

12. Must be prepared to multitask in accordance with the demands of the business

13. Ability to work weekends, holidays, evenings, and additional shifts as needed

14. Available to travel, to include occasional overnight and airline travel when applicable

15. Licensed to operate an automobile without hours of operations restrictions

16. Has reliable transportation in order to meet banking obligations

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.  It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.