Customer Service Representative - Full Time

Customer Service Representative- Full Time Closing

Interested in fitness and wellness?


Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!

Essential Duties and Responsibilities

• Greet members and provide exceptional customer service. Make members feel comfortable and welcome!
• Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Explain and promote our unique fitness instruction classes (pe@pf) to our new members, helping them to keep their workouts new and exciting.

Club Cleanliness and Maintenance

• Keep the front desk area and lobby clean and orderly.
• Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds.
• Clean restroom and shower area and keep stocked.

Qualifications/Skills

• Positive friendly attitude
• Must be 18 years of age or older
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
• Problem-solving
• Personify the core values of Planet Fitness: teamwork, positivity, integrity, passion, and accountability.

Physical Demands

• Visible continuous activity during the shift
• Continual talking in person or on the phone to members during shift
• Must be able to lift up to 50 lbs.
• Frequent climbing, balancing, kneeling, and crouching during the shift
• Frequent cleaning of equipment and facilities