Sr Coordinator, Ticket Operations

Inter Miami CF is seeking an enthusiastic, self-motivated individual to fill the role of Sr Coordinator, Ticket Operations. The Sr Coordinator will assist with all aspects of the day-to-day operation of the Ticket Operations Department and works closely with the Sr Manager to maintain a professional, organized and customer friendly ticket experience. This position works closely with our Sales and Service departments.

Essential Duties and Responsibilities:

• Manage day-to-day tasks of the ticketing operations department as deemed by the Sr Manager of Ticket Operations and maintain all Ticket Operations policies and procedures.
• Assist with building season plans, single events, and price codes along with any other Archtics programming needs.
• Manage the daily/annual ticket mailing with both internal and external parties.
• Generate audits and reports via Ticketmaster platforms (TM1, Archtics, etc.)
• Assist Finance department with ticket reconciliation – including payment plan management, balance due audits, and chargeback processing.
• Oversee and participate in fulfillment of daily ticket orders for all customers.
• Provide superior professional customer service to patrons and internal and external clients while working alongside the guest service and sales department.
• Update and maintain ticket database in Archtics system on a regular basis.
• Oversee matchday preparations and operational duties such as box office sales, customer service, and access control.
• Recruit, hire, train, and schedule event day ticketing staff.
• Assist Sr Manager of Ticket Operations with inventory management and ad-hoc projects as necessary.
• Work closely with all departments for ticketing needs (reports, tickets requests, and general inquiries).
• Other duties as assigned.

Qualifications:

• Bachelor’s Degree.
• Minimum of 2 years of ticketing experience required.
• Knowledge of Ticketmaster applications (TM1, Host, Archtics, etc.)
• Proficient in Microsoft Office.
• Bilingual (English/Spanish) is preferred.
• Strong communication skills, both verbal and written, and exceptional interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and effectively in a high-pressure environment.
• Must be able to work evenings, weekends, and holidays, as required.
• Cash handling/reconciling experience.
• Salesforce CRM knowledge a plus.
• A passion for fútbol is a plus.