IT Support Specialist

Position Overview:

We are seeking a motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will primarily be responsible for working directly with our employees and service vendors to ensure smooth operation of day to day business processes. This position will require periodic troubleshooting and good customer service skills. This is an excellent opportunity for someone looking to kickstart their career in the field of information technology.

Responsibilities:

· Technical Support: Provide assistance to end-users in resolving hardware and software issues. Respond promptly to service requests and ensure timely resolution of technical problems.

· Workstation Setup: Install, configure, and deploy workstations, laptops, and other computing devices. Ensure that all equipment is properly connected to the network and functioning correctly.

· Network Cabinet Maintenance: Assist in the installation, maintenance, and troubleshooting of network cabinets, including switches, routers, patch panels, and other networking equipment.

· Hardware Troubleshooting: Diagnose and troubleshoot hardware problems with desktops, laptops, printers, scanners, and other peripherals. Replace defective components and coordinate repairs with external vendors when necessary.

· Software Support: Help to coordinate the install, update, and configuration of operating systems, applications, and utilities. Provide basic training to end-users on software usage and troubleshoot software-related issues when necessary.

· Documentation and Reporting: Maintain accurate records of service requests, hardware inventory, and network configurations. Prepare detailed reports on technical issues, resolutions, and recommendations for improvement.

· Customer Service: Interact professionally with customers and colleagues to ensure a positive experience. Communicate technical information clearly and effectively to non-technical users.

· Education: High school diploma or equivalent required.

· Experience: No prior experience necessary; however, basic knowledge of computer hardware, software, and networking concepts is desirable.

· Technical Skills: Familiarity with Windows operating systems, Microsoft Office Suite, and common business applications. Ability to troubleshoot hardware and software issues effectively.

· Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts in a clear and concise manner.

· Problem-Solving Skills: Strong analytical and problem-solving abilities. Ability to quickly diagnose technical issues and implement appropriate solutions.

· Customer Focus: Dedication to providing exceptional customer service and support. Willingness to go above and beyond to meet the needs of end-users.

· Teamwork: Ability to work collaboratively with team members and other departments to achieve common goals. Willingness to learn from others and share knowledge.

Working Conditions:

· This position involves some onsite work at various branch locations. Candidates must have reliable transportation

· Occasional evening or weekend work may be required to accommodate branch schedules or project deadlines.

· Must be able to lift and carry computer equipment and peripherals weighing up to 50 pounds.