Automotive Service Advisor

Company Overview
At Tire Pros we value each employee and encourage growth. As such we are open Monday to Friday 8am to 5pm. We believe this helps our employees maintain a healthy family/work balance. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment
• Top Tier Benefits
• $1,000.00 sign on bonus available after 6 months of successful employment

Job Summary
Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department and customer as to the status of parts and or service required.
Great growth and career opportunities. Seeking self-starter, motivated, customer focused service writer who wants to provide a superior customer experience in the automotive repair field.
Compensation starts at $20/hr. (entry level) w/commission package to be determined through mutual goal setting to help promote a positive customer experience. Compensation can be higher with proven experience and performance based on sales goals shared through the Point Of Sales software system

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using various Point of Sales Software systems such as Tire Guru, Mitchell Repair, All-Data and other software

Preferred Experience:

• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
• Experience as a vehicle mechanic or lubrication technician