Parts Research Representative

Department:

Parts Product Support

Reports to:

Parts Product Support Manager

Location:

Wendell, NC

Position Status:

Full-Time

Status:

Hourly, Non-Exempt

Management Level:

Non-Management

JOB SUMMARY

KIOTI Tractor, a leader in the design and manufacture of compact tractors, utility vehicles, turf care, and compact construction equipment, is seeking a Parts Research Representative to join our team onsite in Wendell, NC. The Parts Research Representative serves as the primary point of contact for dealers and internal KIOTI employees regarding parts inquiries. These inquiries can range from ETAs of ordered parts to collaborating with other departments addressing mis-manufactured parts. Employees will field dealer questions over the phone and through email. This role will also include seasonal projects such as advising on recommended stocking guides and maintaining our excel based quick refence guide.

KEY RESPONSIBILITIES OF JOB

• Provide phone support on dealer questions concerning parts ordered
• Maintenance of Quick Reference Guides and Parts Sales tools
• Investigate serial breaks with manufacturer liaison
• Update and maintain accurate parts breakdowns in proprietary parts system DPCS
• Ensure accurate pricing for all parts in DPCS
• Collaborate internally to promote dealer satisfaction in parts ordering process
• Coordinate with inventory team as well as manufacturer engineers on potential manufacturing errors
• Communicate/record errors found and help work with dealers on a resolution for Damaged/Improper part
• Assist with generating recommended parts list for new and existing models
• Communicate with purchasing and logistics department on ETAs of parts
• Diagnosing and advising dealers on parts fitment issues
• Helping dealers by explaining technical differences between specific parts (Engines, Cylinder Heads, Ect)
• Coordinating with warehouse teams to expedite high priority parts

Organizational Relationship:

The Parts Research Representative will work closely with our Dealer Network, Product Support Department, all Warehousing Facilities, Purchasing Department, IT Department, Territory Managers, and KIOTI internal liaison team.

EDUCATIONAL AND PHYSICAL REQUIREMENTS

• Associate’s degree required, Bachelor’s degree preferred with mechanical or engineering focus
• Minimum of 2 years of customer service experience
• Experience in or knowledge of mechanics, agricultural/machinery industry preferred
• Ability to read technical data sheets and engineering specs
• Talent for problem solving and generating unique solutions
• Experience organizing and executing multiple task/projects in tandem
• Must be proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with Microsoft Dynamics or CRM preferred
• Works well as part of a team
• Strong research skills