IT Technician

Description:

EXCELLENT WORK ENVIRONMENT AND COMPANY CULTURE! The culture at Meier Supply is built on our shared Core Values:

• PEOPLE Teamwork, trust, and helping others succeed!
• RESPECT Show ultimate regard for others!
• INTEGRITY Always do the right thing!
• DEDICATION To our customers success!
• EXCELLENCE Commitment to best in class in all we do!

We hire, coach/develop, review, reward, and recognize our co-owners based on these characteristics, so it’s important that you share these values in order to be part of our team. We are a 100% employee-owned leading edge wholesale distributor of HVAC/R products based in Conklin, NY with branches throughout NY and PA. Working at Meier Supply is a unique opportunity to join a company that values it's employee owners and rewards them throughout their long careers with us. Being 100% employee owned, means we have the opportunity to work together towards a common goal of increasing our stock value for all employee owners!

Opportunity Meier Supply Provides:

• Receive necessary training in sales and operations provided by Meier Supply and outside sources.
• Participating in and contributing to an entrepreneurial, high growth work environment
• Using and contributing to the development of industry leading systems and processes.
• Being a leader in a company with a reputation for excellent customer service
• Being well compensated for outstanding contributions
• Being an employee-owner of an industry leading organization.
• Work/Life Balance and family-oriented culture is a huge differentiator for us!

You will enjoy the following:

• Competitive Pay includes base wages plus generous performance bonuses
• Paid-Time-Off and Holiday Pay
• Comprehensive Medical/Dental/Vision plans protect you and your loved ones – We pay 75% of premiums for employees plus family members!
• Company-paid Life insurance and Disability benefits
• EXCELLENT Retirement benefits through our Employee Stock Ownership Plan (ESOP) and our 401K Retirement plan
• Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more

Summary: The IT Technician is responsible for providing support to end users for problems concerning network communication, workstations, windows terminals, and associated peripherals. The IT Technician is also responsible for the daily administration of Windows servers and communications equipment. In addition to daily tasks, the IT Technician will be responsible for completing projects varying in scope and complexity. This position serves internal customers/employees and must ensure that customer service is optimal for end-users.

Essential Duties and Responsibilities:

Primary Responsibilities:

Printers and Toner Service:

? Maintain, repair, and troubleshoot office printers, scanners, and related equipment.

? Monitor printer supplies, including toner, paper, and ink cartridges, and ensure timely replenishment.

? Address and resolve printer-related issues promptly to minimize disruption.

Helpdesk Management:

? Serve as the first point of contact for all IT-related inquiries, problems, and requests.

? Prioritize and manage helpdesk tickets, ensuring timely resolution of user issues.

? Provide responsive and professional support to end-users, guiding them through technical problems and delivering effective solutions.

Endpoint Patch Management:

? Administer and maintain the patch management system (e.g., Patch Manager Plus) for endpoints.

? Ensure all devices and software applications are regularly updated with the latest patches and updates to enhance security and performance.

? Schedule and implement regular patch deployments with minimal disruption to user experience.

Purchasing and Asset Management:

? Procure IT equipment, software, and supplies as needed.

? Maintain an accurate inventory of IT assets and equipment, logging their details, including purchase date, location, and status.

? Implement asset tracking and control processes to optimize resource allocation.

Level 1 and Level 2 Support:

? Provide level 1 and level 2 technical support for hardware, software, and network-related issues.

? Diagnose and resolve technical problems, escalating complex issues to higher-level support as necessary.

Office 365 Troubleshooting and Management:

? Assist with troubleshooting and managing Office 365 applications, user accounts, and email services.

? Ensure efficient and secure usage of Office 365 tools.

Wireless Network Management:

? Maintain and troubleshoot wireless network infrastructure, ensuring optimal connectivity.

? Monitor network performance, identify issues, and implement necessary improvements.

Hardware Troubleshooting:

? Conduct hardware diagnostics and repairs as needed, ensuring the functionality of computer systems, peripherals, and devices.

GPO/DNS/AD Management:

? Administer and maintain Group Policy Objects (GPO) to enforce security policies and configurations.

? Manage DNS settings, including DNS servers, domain names, and records for network resolution.

? Maintain and support Active Directory, including user accounts, group policies, and domain controllers.

Attending Conferences:

? Attending relevant IT conferences, workshops, and seminars to stay updated with industry best practices and emerging technologies.

Wireless Warehouse Management System:

? Support and manage the wireless warehouse management system, ensuring its reliability and efficiency for inventory control.

Participate in IT Roundtable Discussions:

? Collaborate with colleagues in IT roundtable discussions to exchange ideas, share knowledge, and contribute to IT strategy and decision-making.

Documentation:

? Create and update documentation, including system configurations, troubleshooting guides, and standard operating procedures.

? Maintain detailed records of IT-related tasks and changes within the IT planning system.

Position Type and Expected Hours of Work:

This is a full-time position expected to work Monday through Friday from 8 a.m. to 5 p.m. with an hour lunch that is flexible based on phone coverage requirements.

Salary: Starting at $21.00/hour

Supervisory Responsibility:

This position has no supervisory responsibilities.

Requirements:

Education and Technical Skills Needed:

• Prefer an associate degree in IT or certificate from IT Technical Program

• Experience working in a Microsoft Windows workstation and server environment.

• Familiar with VMWare server management and maintenance

• Familiar with Networking basics (IP Assignments, DNS, DHCP, Firewalls)

• Familiar with Help Desk software, ticketing

• Familiar with LaserJet Printers/Scanners

• Microsoft Office 365

• Microsoft SharePoint

• Microsoft Active Directory and Group Policy

• SQL, Crystal Reports, and Microsoft SQL Server Reporting Services (SSRS)

Behavioral Competencies:

• Customer-service oriented

• Strong communication skills both verbal and written.

• Organized and detail-oriented.

• Able to prioritize and adapt with shifting priorities.

• Troubleshooting expertise

• Able to problem-solve on less complex issues.

• Understand when to ask for help from others on more complex duties or where additional training is needed.

• Understands deadlines in order to meet customer service expectations.

• Team player who is flexible and willing to jump in to help others when needed.

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.