Internal Account Manager

Summary

We are looking for a motivated and enthusiastic Internal Account Manager to join our sales team to help bring on new accounts as well as grow existing business. The successful team player will provide excellent customer service to current customers as well as convert leads into ongoing customers by building strong connections with them and maintain ongoing relationships to ensure additional product sales in the future.

Our ideal candidate is a sales-oriented professional who values productivity and customer engagement and excels in a pay for performance role. You should have knowledge of sales and customer service best practices and be goal oriented. In this role, you will be responsible for communicating with customers to understand their needs and ensure a smooth sales/account management process. You should also be comfortable developing leads through various lead generation methods. You should be able to close sales and meet targets. We expect you to perform well in a team environment and have exceptional people skills.

Essential Duties and Responsibilities

• Ensuring all current customers receive excellent levels of support through engagement, training and education

• Identifying areas of opportunities with current customers to upsell and train

• Providing education to current and prospective customers on products, services, and support

• Research and qualify new leads; making outbound calls to potential customers and following up on leads to develop long term business partners

• Building and maintaining a book of business in a geographical area

• Understanding customers' needs and identifying sales opportunities

• Answering current and potential customers' questions and sending additional information per email

• Maintaining expert level knowledge of all products, service information and updates

• Executing on pre-set targets and call metrics as determined by manager

• Creating and maintaining a database of current and potential customers

• Explaining and demonstrating features of products and services

• Staying informed about competing products and services

• Upselling products and services

• Maintaining and updating an accurate log of activity in the CRM system (Salesforce)

• Performing other duties as assigned

Skills

• Highschool diploma is required, and college education is a plus

• Knowledge of auto industry is a plus

• Two years’ experience in an Internal Account Manger role or call center environment a plus

• Exceptional communication skills– both written and verbal– and the ability to build a genuine rapport with prospects over the phone promptly  

• Influential and skilled in persuasion

• Strong listening and sales skills

• Excellent phone and cold calling skills

• In-depth understanding of sales principles and customer service practices

• Self-starter with the ability to work independently

• Driven and resourceful in finding new approaches to ensure his/her message is resonating with potential customers

• Ability to problem-solve and identify process efficiencies and improvements