Deposit Operations Specialist - Arkadelphia, AR

Who We Are:

Southern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certification designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.

The Deposit Operations Specialist is a member of the back-office Deposit Operations group which is made up of four support teams: File Maintenance, Quality Control, Transaction, and Call Center. Team members are often cross-trained and positions can be changed fairly easily between teams. As part of the Transaction team, a Deposit Operations Specialist is accountable for adhering to bank procedures and regulates to ensure transactions record in the banking systems in a accurately and in a timely manner.

• Performs return item processing for ACH Returns, Check 21 Returns, Unauthorized ACH Handling, Unposted Deposits
• Ensures accurate and timely entry of Wires through Fed Line; Verifies wires have been input correctly
• Receives Large Dollar Incoming Return Notifications and notifies appreciate region of return; Inputs Southern accounts return notifications in Federal system to notify bank of first deposit
• Monitors Foreign Collections Notifications; Prepares form for submission to FNBB of Non-US bank checks; Processes credits from FNBB by pulling amount from GL for customer account deposit.
• Reviews report for International ACH indicator, verifies non-suspend payment and then updates customer account as appropriate.
• Monitors Stop Suspects report and placement of Stops daily; Compares to stop pay in Southern's system for accuracy of data; Prepares Return Stop pay report and distributes for review
• Manages Social Security Reclamations by reviewing notifications from front-line or Social Security Administration and processes return payments as necessary.
• Processes Fed Returns upon receipt of returned check; Reviews return reason and charges back to customer account.
• Investigates all check adjustment request from front-line or customer; Researches error and makes adjustment to customers account; Reports check adjustment in Federal system for review and appropriate credit or debit to Southern's account
• Completes all required training.
• Performs other related duties as required or assigned.

• High School diploma or equivalent
• At least two years of bank operations experience or an equivalent combination of education and work experience
• Skill and Knowledge Requirements:
• Strong customer contact skills, including but not limited to: excellent communications skills, professionalism, and poise when responding to a variety of situations
• Aptitude for problem solving, excellent reasoning skills, and the ability to work independently with minimal supervision
• Maintain confidentiality of the Bank's records and customer transactions
• Detail oriented, accurate, and able to multi-task
• Strong computer skills including experience with Microsoft Office products
  
  

Physical Demand & Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we offer our employees:

A positive impact on Your Future:

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

• No deductible medical insurance plan
• Dental and vision insurance
• Employer paid life and long-term disability insurance
• Flexible Spending Accounts

The opportunity to nurture your well-being:

• Paid holidays and paid time off
• Bonus plan
• Opportunity for merit raises
• Employee reward and recognition programs
• Community service opportunities

Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.