Field Service Technician

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment. 
 

How you will do it 

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.  
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized. 
• Maintain an accurate parts inventory at levels that insure a first time fix. 
• Demonstrate and train customers how to use their equipment properly.  
• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.  
• Take care of other tasks as needed  

What we look for: 

• Associate degree in Electronics – preferred,  In lieu of Assoc’s degree, certification/formalized training in Electronics, Networking, or technical military equivalent 
• Must have a valid driver’s license 
• Ability to obtain or have existing state security license as required. 
• Functional and practical comprehension of MS Office and PC skills. 
• General knowledge of electronics required, network device setup and programming experience preferred. 
• Must have a mechanical aptitude and be able to use hand and power tools. 
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. 
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 
• Ability to travel and work overtime as needed. 
• Strong organizational skills, positive attitude, and an ability to learn quickly. 
• Must be capable of working independently or as a team 
• Confident, articulate, and professional speaking abilities 
• Ability to review plans, diagrams, and flow charts, as well as all tools to capture the work processes associated with executing the project plan – preferred 
• Complete company provided nasic EAS/Video new hire classroom certifications 
• Complete company provided RFID Basic Certification 
• Demonstrate the ability to work independently solving higher level of trouble shooting skills 

Required

• Willing to travel